1 year ago
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Hello, I see the birthday bonus has not been credited. But the casino sent you a promotion or what was it ? Did you try to contact live chat or support why you can't use it or why you didn't get it if you were entitled to it ? I think that would be the most sensible thing to do as they should be able to tell you how it is.
Try it and let me know what they say.
Hmm, I would say that if you chatted with them, sent emails and so on, that you will get some relevant answer, or that they will at least investigate it and let you know if there is a problem on their side or in the provider. But according to what you write, that didn't happen, and when they told you basically what they told you, that's a response as if they didn't even read carefully what you wrote to them.
So if you still have problems with the fact that you have money here and you can't withdraw it and the casino doesn't communicate with you, or the communication is at a poor level without help, I recommend to lodge a complaint on this link. ⬅️
Our team will try to help you and we will see where we can get to. Think you'll go for it ?
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