EGB Casino - general discussion (page 2)

I just wanna more crypto methods for deposit guys)

Hey there, good point. Let them know by contacting their support. 👍

What crypto option do you currently have, if you don't mind me asking?

Me too! Waiting for more local casino events/tournaments from egb!

EGB casino scammed me for 1200 dollars

I've seen your complaint. We keep trying to help, but the casino isn't cooperating. Michal wrote to them but got nothing more from them. So I don't know what's going to happen next, but I'm not happy about it. 

I keep hoping that things will change and they will provide more but if not, they will get black points which will affect the safety index.

Most likely you broke some rule or failed verification.

I passed the verification immediately after registering by uploading all the documents, and in the future I did not have any problems, neither with withdrawal nor with replenishment of the account.

I'm curious, I wrote a review, waited 4 days and they simply refused to post it. Please tell me why on earth you didn't accept my review?

Let's try not to get ahead of ourselves when we don't know any information. It's a pity that the player didn't reply to my message, which would probably make it a bit clearer what happened. 

Nevertheless, I see that you have a good experience with the casino. So was it possible for you to verify after you registered? How quickly do you get a withdrawal when you enter it?

Hi, the reason has been sent to you. 

You are allowed one use review on casino per account. 

There were similarities for which your user review was not accepted.

As soon as I passed verification, I immediately had access to a crypto wallet. Within 24 hours, the withdrawal was approved and I withdrew my winnings of $400.

So that's a pretty good thing I'd say. Crypto is pretty fast, so having money by now is not bad at all. 

Which game providers do you use most often here?🙂

Why was my review first published and then deleted?

Your review was also deleted for no reason? Lol... Why give the opportunity to leave reviews and then delete them?

Because we have a rule that allows one user review per casino per account. According to what I saw you were also sent a reason, so it was not without it.

This guys are pure scammers. Fair rate is 1.0. after two months waiting to be verified they locked my account, on chat help is zero, saying to wait response on mail that never comes.

Have you thought about filing a complaint?

Our team will surely try to help you out.

Did they verified your account at the end, though?

same here, they never reply via mail. They claim I use automated software which is just bs I just play normally. Such a random claim! And they dont allow players from ur countrie somewhere hidden in ToS but dont block IP let u sign up and pick ur country and deposit and play but then lock your account if you win a little bit and keep EVERYTHING like they dont even respond to at least refund deposit. Never used VPN either to deceive them they just want u to play so they can keep ur money! And make up shit about automation just so it sounds worse! Scammers. Support useless. email does not reply for weeks.

Hi,

It's probably too late, but I wanted you to know that you are welcome to complain anytime you feel you need to. Quite a shame to let such experience go unnoticed; my colleagues in the complaint team would certainly agree. If you ever struggle, try us once more.

Hi,

I'll file a complaint tomorrow. I really waited so long to give them a chance to reply, but they are ignoring every single attempt. Scammers