Drakaris Casino - general discussion

If you want to discuss anything related to Drakaris Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I opened an account with Drakaris and read the terms and conditions, which state that the daily withdrawal limit is 2,000 euros. But when I try to make a withdrawal, it gets canceled, and I’m told that the limit is 500 euros per transaction. Absolutely inconceivable.

Those two limits could apply together: €2,000 as the daily total and €500 for each individual withdrawal. For example, four €500 withdrawals would reach that daily limit, provided the casino allows multiple requests that day.

The important question is how this works in practice. Can you submit several €500 requests, or must you wait until one has been processed before requesting another? Also, which payment method are you using?

If they are effectively limiting you to €500 per day, that would differ from the daily limit you read. Either way, the €500 transaction limit should be clearly explained before you submit a withdrawal, so you aren’t discovering it through cancellations.

No, I can't. I'm only allowed one withdrawal request at a time!

Then the processing time for each request becomes crucial. With only one €500 withdrawal allowed at a time, how quickly you can receive your money depends on when they complete it and allow the next request.

How long has your current withdrawal been pending, and what processing timeframe has support given you? Also, which payment method are you using?

If each request takes several days, I understand why the stated €2,000 daily limit feels misleading in practice. The casino should clearly explain how that limit works alongside the €500 transaction cap and the restriction to one pending request.

Hello, I played at Drakaris Casino and deposited $1000, winning $11,000, and they've blocked my account. Is there anything that can be done about this? It's not right.

Hi, I am sorry to hear about your situation. The first thing I would like to ask is whether you know why the casino blocked your account. We can try to look into what happened, although I do not want to promise that we will necessarily be able to help.

Have you also seen the casino’s Safety Index? It is quite poor, and I certainly would not deposit such a large amount there.

In any case, I will wait for your reply and the additional details. Once we know more, I will see whether there is anything suitable I can recommend.

QUESTIONABLE RELIABILITY.

I registered a week ago. I played without any apparent problems. Five days ago, I requested a withdrawal of €350 via bank transfer, which was "accepted" the next day. Now, almost five days later, I'm still waiting to receive the funds. Support is completely unhelpful, as I've requested a statement of the €350 transaction, and they haven't provided it.

I don't know if the problem will be fixed, but their website and support are certainly not very recommendable...

I understand why you’re starting to question the reliability of the casino, especially when support cannot provide any clear payment confirmation or reference.

That said, if the withdrawal was accepted only a few days ago and it is being sent by bank transfer, I would still give it a little more time. Bank transfers can sometimes take several business days even after the casino marks the withdrawal as processed.

For now, I would keep the withdrawal as it is and avoid cancelling or changing anything. If the money still does not arrive as you get closer to the 14-day mark, or if the casino starts giving contradictory explanations about whether the payment was actually sent, then the situation would be much more suitable for escalation.

If support eventually provides a transaction reference or proof of payment, keep that as well, because your bank can use it to trace the transfer.