https://casino.guru/about-us
So far they haven't solved the case for me either. but at least they contacted the casino, which I failed to do. The ultimate decision is not made by the Guru. you must understand that Guru only brings the connection between you and the casino, and with all the available information, Guru's professionals will investigate the case and decide who is right. with all provided information and evidence from you and the casino.The Guru Team is not an official enforcer.if, for example, the casino is passive and unresponsive or uncooperative, the casino's rating will be reduced. it is one of the largest casino databases in the world. a serious casino deals with its reputation.
in summary. with the submitted evidence and the given information, the Guru will decide who is right in this case. But he does not decide whether you get your money back. a fair casino will usually return your money
The Guru Team will help you and give you information about the casino and where you should play. In the best case, if there is a dispute and you are right, they will do everything to help you.
but it would be best if you read the guide on the site.
Have a Nice Day
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