DiceSpin Casino - general discussion

If you want to discuss anything related to DiceSpin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello!

Regarding the initial 200% deposit bonus, the maximum stake is nowhere to be found, not even in the bonus terms and conditions! This raises concerns about the player potentially exceeding the maximum stake and losing their winnings. There's no live chat option to inquire about this, and I've been waiting for an email response for 20 minutes. Otherwise, I can't yet comment on the casino. Sincerely, ferenzano!

Hello. Thanks for sharing this, it’s definitely useful information for other players, and I’m glad you posted it.

Personally, I wouldn’t play with a bonus like that. If you can’t find any information about the maximum bet and the casino doesn’t clearly state it in its terms and conditions, and they also don’t respond via live chat or email, then I’d say it’s potentially a trap.

If the casino refuses to clarify the rules before you claim or use the bonus, I definitely wouldn’t use it.

Hello Jaroslav!

I have now received a reply via email which reads as follows:

Rafael from DiceSpin

10:58 (6 hours ago)

to me

Hello

Thank you for contacting us.

We have taken note of your question regarding the maximum permissible stake when using the welcome bonus.

After reviewing the bonus terms and conditions, we can confirm that there is currently no specific maximum stake limit for this bonus.

The terms and conditions that apply to the welcome bonus are:

200% deposit bonus up to €1,000

Sales requirement: x30 of the bonus amount

Sales period: 3 days from the date the bonus is credited

Maximum winnings from bonus funds: €10,000

Now the question is, what does that mean? That there's no maximum bet? The chat then says: You can place the maximum allowed bet for each game.

Please note that you can find all our available deposit methods here . I'm not sure if it's the translator's fault whether "unlimited stake" is meant or not, as there's nothing about it in the terms and conditions. Based on the email reply, I understand "unlimited." Best regards! I just received confirmation again in the live chat that it's unlimited.

Hello, I would also like to add...

I tested the live chat and was forwarded by AI to an employee. After a 6-minute wait, I wrote, "Hello, is anyone there?" Then I received the message: "You will receive answers here and via email."

Our usual response time

🕒 under 2 hours

Milo • AI Agent • 3 m

Not yet

Just so you know, rating the live chat is difficult since it hasn't been available since yesterday. Answers were eventually given, but not to all questions. After 30 minutes, the representative left after answering the last question! My conclusion: the live chat is rather poor! Best regards!

Hmm, I’d probably assume that there isn’t a maximum bet. That said, I’m not sure I’d completely trust that assumption.

If I were playing there, I’d probably stick to the bet size that’s commonly accepted at most casinos, around €5/$5 per spin.

If there’s no maximum bet clearly stated in the bonus terms or in the general Terms and Conditions, then the casino shouldn’t really have grounds to complain if you use a higher bet. Still, I’d be a bit skeptical.

I can also see that the live chat hasn’t been particularly helpful, which is quite disappointing.

So, in the end, the decision is yours whether you want to play there or not.