Deuces Casino - general discussion

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I deposited $2 dollars which luckily went up to $70 quickly in the first spins on a slot machine and then I proceeded to verify myself to be able to withdraw them which took a few hours and well I kept playing and when I was verified I had about $45 balance and I realized that I had made a good amount of wagers and the rackback was good and I could claim it every half hour which I withdrew. And with the rackback, I claimed it and accumulated $5, and then I kept making more wagers and the rackback kept going up. So when I received the weekly bonus of $19 and a $27 refund, I kept making wagers because I thought the claims were great, and there were only a few days left until the monthly bonus. I even thought the monthly bonus would be good because of the wagering I had done, but then when the monthly bonus came around, they told me I couldn't claim it because I had already claimed the weekly bonus. Damn, what does that have to do with anything? So I waited for the weekly bonus because I thought it would be good, and it was. I placed a sports bet that there were 8 minutes left in the game, and the team I bet on was 2 goals ahead. I bet $27 because I felt safe seeing how much time was left, and then the stream went down. When it came back on, I had lost. The opposing team had scored 3 goals in 8 minutes, and there was no replay of the goals. It was shocking to know they did that for just $27. I don't even want to think what would have happened if the amount had been bigger. The same thing happened, and from then on I said, "No, this site is acting very strangely. I'd better claim the rackbacks, save up some money, and withdraw it." And that's what I did. I received $0.78 every half hour, saved up $50, and withdrew it successfully. But I couldn't claim the rackback anymore because of an error that took two days to resolve. They told me it was fixed, but it wasn't. It was like they were mocking me because the timer just kept ticking, and after half an hour, it started all over again. That made me really angry because they were acting so shamelessly with the sports betting and this rackback thing. And now they've sent my case back to the appropriate team and I'm waiting for their response! I'm losing a claim of $0.78 every half hour because they wanted it that way. And another very strange thing, which might be real, but the way they're working, I don't think so; In the weekly race, I was in first place every day, but with only a few hours left, I was dropped to the bottom because the people in first place had played over 20k in a single day to win the race prizes. Nonsense! Those so-called players aren't real, and believe me, I'm almost certain of it!

Hello, could you kindly make a brief sum-up of this?

If you seek support, please focus on the main and actual issue, and we can discuss it further in a more convenient way. If not, do not mind me, please.

Thank you.

There are just too many problems

1. According to them, the rackback system has been under maintenance for the last 5 days, but that's not true. Yesterday they told me the problem was fixed and I could claim it normally again, but it won't let me. I went back to support and they said it's under maintenance again! But look, I was claiming $0.75 every half hour, and it's been 5 days without being able to claim.
2. They didn't give me the monthly bonus because they said I had already claimed the weekly one.

1. The Wednesday cashback is 12% of what you've played during the week, and for $350 I got $6.

2. They have a bot in support; there's no one to help you, neither by email nor on social media.

What I think is that they're blocking that for me, and they didn't give me the weekly bonus or the refund because it was only a $2 deposit, and I've already withdrawn $60. But God, I was lucky. I'm claiming what I played; nothing was played with a wagering bonus or anything like that. Everything was legal and correct on my part.

Hello and thank you very much! Now I get your perspective much better.

Those monthly or weekly rakeback bonuses could be pretty tricky even without technical issues, and I respect that you believe those technical parts played no role in the matter.

In my opinion it would be beneficial to compare rules with what the chat agent (probably a bot?) said.

The way I understood the chat conversation, only one option is available: weekly bonuses or a reward for the whole month.

How did you understand the chat provided in the chat?

It's been a week of maintenance already, come on! Just do the math: $0.78 every 30 minutes, and it's been 6 days! You might find it unbelievable, but I was claiming them every half hour. I had a timer that notified me exactly when to claim. And it was fine for the first two days when they told me they were under maintenance, and then they said rackback was back to normal and I could claim it. when it should appear like this

Now support is ignoring me and not responding to anything. I've sent an email and nothing, I've written through social media and nothing! So far, I've lost over $150.

Oh, I see, so this is more about a technical problem stopping the rakeback. In my view, casinos typically address this issue in their terms.

If you are so concerned about the rakeback, which is perfectly fine, how about saving the play for later? I would wait for the system to be working again.

What do you think?

They already replied and I thought it was fine, now we just need them to follow through 🤗