Da Vinci's Casino - general discussion

If you want to discuss anything related to Da Vinci's Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I tried to communicate through the English chat since they answer you by mail, it is not live.. and in English, well, they never answered. It turns out that I deposited and I had a 100 percent bonus but with a curious fact... no It shows you the progress of the bonus in no way and there is no one to answer your questions. Regarding the terms and conditions, I read it in English, it seems correct so far but they do not show bonus progress, that is strange.. and what Do not answer, even more strange. I still question this casino. I hope that Casino Guro will thoroughly investigate this case to provide better advice, since when I entered a casino I first fixed the score here and the data before depositing and This is how many people who trust you should do it

Hello there,

thank you for your input!

Though I understand that the support should do its job and provide guidance, on the other hand, if you know the bonus amount percentage and the wagering requirement, it should not be so hard to make a calculation - as the last resort, of course.

Well, if you checked the casino review, you saw - among the cons - that:

"Live chat support is not available 24/7"

So, I guess it fits 🙁.

If you feel mistreated, however, please submit a complaint. Learn more about the process here.

All the casinos show the progress of the bonus.. Also, since early Friday I sent an email and we are finishing Sunday and they didn't answer.. I mean, a casino that offers a bonus and doesn't let you see the progress in any way.. I don't know, weird .. I think that it does not go through the question of making a calculation because if you read the terms and conditions you will realize that this casino is not very transparent if you want and without justification ... there is no other casino that does not show the progress of the bonus, withdrawals are very doubtful, so if you make a mistake by a little or whatever, you lose everything you generate... that's why I leave people's opinion according to my experience so that they be careful and it seems to me that the score casino guru is too high for this casino. Regards

Hello,

first a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

Regarding the bonus, I agree with you, this is not a convincing strategy for how to support players and make them feel wanted. And that's why I suggested the complaint. You know, we can't simply lower the rating solely because of your posts, we need to investigate first, this is when the complaints come in.

I guess that you should read more about the resolution center and then decide whether you'd like to place the complaint. These are the consequences:

"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

It's up to you. 🤔

Hi, Radka. I really recommend investigating it. Today they answered after 3 days and they didn't even answer my question. They welcomed me to our casino. LOL. unpresentable Well, anyway, I'm not going to go back there, but I contacted you so that you can help others so that they don't make the same mistake as me. Regards

Hello,

that's great, but first, we need you to present some clues preferably by submitting the complaint.

That's why I took the time to properly explain the consequences of unfair behavior.

"I guess that you should read more about the resolution center and then decide whether you'd like to place the complaint."

I can't investigate anything on my own, I'm sorry.