CYBER.BET I requested a withdrawal and they denied me deducting it from my account.

I started by activating the welcome bonus in which I had to reach the sum of 500,000 to be able to complete it and thus be able to withdraw what you won, if you do not fulfill it YOU CANNOT WITHDRAW IT, the page does not let you and tells you that you must complete it And how much do you need to achieve it? When I completed it, I had 190,000 in my account and when I tried to withdraw it, I had no problem since it had been achieved. I activated another free spins bonus (that they gave me for the inconvenience that I comment below. ) I had problems with 3 games where they did not give me the indicated win within it,

one amount was 33,000, another 8,000 and another 9,000.

I must point out that the help service is extremely incompetent, I had to report 3 times where I had to send a screenshot (as if I saw the future and assumed that the game might not give me the prize within it, if one knew that this happens, who would play to lose money?) That yes, the last game that gave me an error if I could have a window capture because with the first time I was attentive to it happening... they did not answer me, they told me that they would be in 2 hours or 4 hours, then the next day, then in 2 days and so on...until they obviously said that there was no record that I played at the indicated time. People are extremely disrespectful and have no language skills at all. They don't handle information well either, since one told me that they would review the video of the game and after that, another agent told me that there was no such thing.

Returning to the issue of the casino a few days after requesting the withdrawal, several days had already passed and they told me that it was in process. I go into the account and it comes out that I have 69,420. I thought....did they give me the prize for the game error? and the 190,000 must be in process and that's why they don't appear) and no... They discounted the money for the free spins bonus (which gave me almost no profit and I had to complete another 500,000 but only in that game) and I ask...why did they take my money when I had already made the withdrawal, that is why they let me carry out the action, as I already explained, the page DOES NOT LET YOU MAKE WITHDRAWALS if you have an active bonus. But of course, they say it's because of the free spins bonus and end. Your word against mine....Very easy to wait for the days and withhold the withdrawal until another bonus ends its term and discount it.

I had never had such a bad experience with bets and services. I have screenshots of the chat and log things.

I sincerely hope that they do not continue in this bookmaker because it is a ROBBERY

Here it clearly tells me that to make ANOTHER WITHDRAWAL I had to reach the amount of the other bonus that they gave me for the inconvenience.

but for the withdrawal that I made before there was no problem and even so they discounted it.

Hello,

I guess that this situations is quite complex, and I could use a more direct description for a better orientation. Could you recap all the issues in chronological order,please? I feel that might help.

But I fear that when it comes to the technical bug you described, your gaming history has to prove that you actually played those games, otherwise there is nothing to check.

Additionaly, I only understand English, those printscreen are hence no use for me 🙁.

Furthermore, if you are sure that the casino is wrong, feel free to submit a complaint - just clikc/tap this link then paste all you have there. Our Complaint Team will look into it.

I hope we will shed some light into that matter.

Hello,

Yes, in my history it appears that I played the games that had errors

Dogs said there was no record that I made money orders at that time and date.

I sent an image of 1 of them where the date and time appears and they did not give me an answer.

I'm sorry you can't write in English because it's not very good.

Only google could translate it.

-The first thing was that the game did not add the earnings in the game called "Throne of camelot"

They said that they would request a video of the plays so it gave me more confidence but then I asked again to find out how it was going and they told me that the video did not exist, that this information was wrong.

I told him to see my history because the game appears but it didn't help.

- request the withdrawal of money

-Then they said that they gave me some free spins for the problems and they made me wait several days within all this.

-I had problems because the game "Solar queen Megaways" did not pay me the prize again

-What the images say is referring to what I mention:

First it tells me that I have an active bonus and that's why I can't withdraw the money.

then I tell him that I did the withdrawal before (the pages do not let you withdraw money if you do not complete the total amount of the bonus, they are 500,000 in general) and I had no problem

and then the agent tells me that I am right, that my withdrawal is in process but if I want to make ANOTHER withdrawal I must finish the other bonus, so far everything is fine.

then a few days (as I said, they never meet dates and they exceed it, it seems on purpose so as not to have to pay the profits or until the bonuses expire, I don't know)

It tells me that I cannot make the withdrawal because I do not have the sufficient amount since they had deducted the money from me.

The casino is not responsible for game errors.

does not pay prize.

does not release money withdrawals

does not meet payment dates or answers

Hello,

thanky you for this summary, I guess it helped me to understand.

I can also see that complaint is now submitted and reviewed. I feel that you should copy this last post to the coplaint as well, because from what I see, the description in the complaint is currently missing lots of information you already posted here on the forum. If you agree, copy the post and then click/tap this link then insert the post body inside the complaint's thread.

Not sure what your mother language is, but have you noticed that you can shose e.g. Spanish insted of English, if you like?

To do that swap the languages in the language settings in the right upper corner - on the left side from the account image:

Feel free to try that out.

Appears locked for review, I can't add this post to the complaint.

my main language is spanish.

Hello, every post you create in the complaint thread must first be reviewed, we do that to ensure that no personal details or sensitive information will be visible to the public.

What makes you think you can't add this post to the complaint, please? Are you getting any errors while trying so?

copy and paste the last message with more information to the relamo directly

Thank you for that. I truly think that Petronela will find it useful.

For now, let's wait for further updates. 👌