Crystalbet Casino - general discussion

If you want to discuss anything related to Crystalbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I was thinking about depositing at crystalbet but it doesn't seem like a very reliable betting house and the support is like other betting houses that were a scam like lucky-get.com

Hi there!

Maybe it would be better to look for another casino with higher Safety Index, what do you think? 

It seems that this casino has quite a number of unfair rules, which we stated in our review.

Have a look here.

Anyway, on what basis do you find the casino unreliable? You mention the support, so how they behave or why do you think they are unreliable, did you try to ask them something or solve any issues?

I want to know if anyone was able to withdraw from there, I'm thinking of depositing, since to be verified it requires a minimum deposit of $50

Were you able to withdraw from that casino?

Hello, I tried to see if we have any players who reviewed this casino but no. No user reviews or complaints. So obviously I won't be able to help you with that, anyway, if you try it, be careful and don't deposit too much. If you end up playing there, definitely let me know how it went.🙂

Hello, I deposited 45 euros, got a 100 euros bonus and bet nonsense and won....now I can't even withdraw 10 euros....

The total winnings are about 8000e and when I want to withdraw it, it wants 10% of the balance from me....that's not a big deal.....what do you think.....is there anyone here who has withdrawn and withdrawn....if I put 800e in there and it can't be withdrawn, I'll be so pissed off....thanks for the info

Hi, same experience. 10% as tax then the bank didn't accept it so I paid through a personal payment gateway. After payment, problems again. I have €14,000 there and I can't withdraw it. They want to send €1,400 for tax then they will release the money... I don't believe it. Support is useless, just send the money

Hi, I guess I'll just say congratulations first. 🎉

What did you bet that you managed to win such a sum? 😀

I would say this, it's quite a lot of money that you should deposit and I would rather not do it. I would definitely open a complaint with us and see if we can help you. The casino has a pretty good safety index with us, so I believe that it can be explained somehow.

Do you agree?

If so, here's the link ⬅️

Yeah, I'll try it...I'll definitely be happy if you try to solve it, it's weird to pay tax in advance, but then again, I don't know, they probably don't follow Czech rules and I don't know what those rules are...if it's 100 euros, I'll probably try it, but it's almost 40,000 CZK, I won't just give it to them...

...I'll give it a go....thanks for the info

Don't do that, they already deleted my account, I messed around a bit and it doesn't recognize my email anymore.....it's a foundry, nothing more....

Hi, when I started to get into this, they deleted my account, so it's obviously Levarna....there's no way to block the casino....

Hi, did they delete the account and lose the money?

Hmm, that's suspicious if they didn't tell you anything more about it.

So it's not possible for us to block the casino, but be sure to continue to look into the complaint. I would like to know whether the casino will address it or not.

If they didn't try and you held out until the end, there would be consequences for them. So even if it takes longer, I recommend holding out.

.. sure, I wrote to support, what's going on, I'll see.. I'll definitely let you know.....

They deleted the account and the email is not registered...

I can't send a complaint here. It always crashes before sending.

Hi, I suggest you try the usual procedure - please clear your browser (cookies, hashes, everything pre-saved and affecting content loading) turn off all extensions, translator, etc. and please try again. If that doesn't work, try completely incognito mode or just change the browser and device. If that still doesn't help, please record a video of the problem so that the entire web address of the page is visible and add to the description the time when it happened to you - even more times if the problem repeats and the IP address from which you tried it, please.

I will then pass the report on to our devs for resolution.