Crypto-Games.io Casino - general discussion

If you want to discuss anything related to Crypto-Games.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I had an excellent experience at this casino. Remarkably, they operate without requiring KYC verification, which streamlined my gaming experience. Impressively, any profits I earned were credited to my Crypto Address in under two minutes - a testament to their efficient processing. A notable highlight was interacting with Ethan via live chat. He proved to be an outstanding manager, offering helpful and prompt assistance. My experience was so positive that I felt compelled to share my thoughts in a review.

Hey. I'm glad you had a pleasant experience with the casino. On what game did you manage to win in this casino ? Was there something you could have improved or something you didn't like very much ? 🤔😊

I'm from Brazil and I recently made a withdrawal from crypto games, hours have passed and the amount still hasn't been credited to my wallet, the reviews are a little dubious

Hey there!

In this phase, I'd say only the casino's employee can wash out your concern regarding the withdrawal.

I, on the other hand, have only a few questions to find out more from you,...

Can you perhaps track down the transaction? I bet, asking for their support won't hurt.

Could you try that and let us know what appears to be happening when you find out?

Hi there, has anyone had any recent experiences or issues with delayed withdrawal from this casino? My withdrawals are still in pending, after being told by their support and finance team to provide the relevant documents and photo of myself. It is coming up to 48 hours from request to withdraw and still no concrete response

Hi, I see that you are going through an account verification, so it will be important for it to be successful and then you will be able to withdraw your money. So I would recommend you to be patient and cooperate with the casino and hopefully everything will go smoothly. When that happens then you should be able to withdraw. 

Anyway, if you have any problems or anything like that, be sure to let us know and we'll try to help. I would also like to point out that we give casinos 14 days for KYC and withdrawals. 

Good luck. ☘️

Hi there. Yeah that makes sense. I just wish they would be replying to my emails more promptly and clearly so I could be more comfortable in this waiting time 😬

Thanks for your response though Jaro, I really appreciate it

This would certainly be desirable in many cases. However, if you have sent documents and the casino hasn't checked them all yet, they probably won't give you any updates. Only when it's over or something is wrong will they get to you. 

Anyway, I hope it will be done as soon as possible and you will see the money. If something happens, I'll be here. 🙂

Okay yeah that makes sense, Jaro. Thanks

Is this sort of timescale normal for larger withdrawals on crypto casinos?

As I mentioned, we give 14 days to sort out everything necessary. So we consider this to be a reasonable timeframe. Of course, if there is any problem, you can write and we will see if we can help. 

Hi so they said that my adult passport was invalid as a means of verification / KYC, as the photo was taken when I look like a child in the photo (16 at the time of photographing) compared to my current self-profile. Which I suppose I accept, if they judge the likeness as insufficient.

Have now instead submitted my Government issued National ID card (with a very recent photo upon it), and with a selfie holding that card.

Awaiting a response from their finance team and hoping this is dealt with swiftly, and I can avoid complaining officially.

I understand, so I also hope that everything will be okay and ID will be alright and you will be successfully verified. 

Let me know if it worked or not. 😉

I have been trying to withdraw my money for several weeks. It always ends the same. After a few days, the payment is canceled and there is no specific response from customer service. Today, after yet another payment cancellation, I received the following response:

I have some information to share. We just need more time to check your case. Perhaps by the end of this week, you will receive your payment. However, I can't provide an exact date because I am not part of the relevant team and we do not have access to withdrawals.

If my payment has been canceled, how do I get my payment?

Now I see that the money has completely disappeared from the account. Some kind of fraud.

SCAM.

I now know why my account balance is zero. I created an account over a month ago. I played a bit and decided to withdraw my money. I passed the verification and ordered the payment. Until yesterday, it had been rejected several times. Yes, every two or four days. Yesterday they converted my account balance into a bonus. I don't use bonuses. I didn't know what was going on, I clicked cancel the bonus and the money disappeared.

They did it yesterday after over a month. I have already traded the deposit a long time ago.

Even if they asked me to wager the deposit again, it is not bonus money and cannot disappear from the account.

Would you like our complaint team to have a look into this? Perhaps we can find a solution if the casino will cooperate.

If you wish, file a complaint here, please, and hopefully the issue will be resolved soon. Let us know about your decision.

Hello,

Can you please share your Casino Username?

Ramzes

My paycheck was rejected for several weeks. The last time this happened was about two weeks ago. For reasons unknown to me, my money was converted into a bonus which I canceled because I do not use bonuses. Then my money disappeared from the account. My account balance is zero and it should contain 0.01227868 bitcoins, which is the amount of the last requested withdrawal.