Cipherwins Casino - general discussion

If you want to discuss anything related to Cipherwins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I have now written to Cipherwins Casino several times asking them to close my account because I have a problem with gambling, but every message is ignored. I was then sent a personnel form that I am supposed to fill out with a ban, but on the form I can only ban myself for a maximum of 3 months, but I want to get out of the casino completely because I don't trust the casino and am just losing, there is no entertainment in this casino, for me it is an absolute fake casino.

After I asked them to close my account, I continued to deposit and lost...

Hello.

This really doesn't sound right to me. The casino surely has to allow its players to get self-excluded forever if there is a gambling issue mentioned.

So, in order to help you out with this, could you please post the URL of the casino here, because I couldn't determine which one it is exactly?

Our complaint team will take a look at this situation and hopefully will be able to help. Submit your complaint here, please, and explain everything well.

May I also ask when exactly did you request the self-exclusion, please?

Hello, I hope you're doing well.

I could not spot any complaints of yours, so I meant to ask you about the account closure progress. What's the situation now? Do you need any help or just want to chat about it?

The casino has not yet been fully reviewed but the current score is not very cool.

https://cipherwins24.com/account/promotions/active?modal=login

Hello, this is the casino indeed. What about the account closure? Did it work?

I too have a link available: https://casino.guru/cipherwins-casino-review#tab=js-tab-reputation

So, if you want to talk, I will be here later.

Hello, I won €2000, but when I tried to withdraw it, they refused my payment, citing alleged terms and conditions. I asked for the reason given, but received no answer. I will be contacting my lawyer. This is a complete scam.

Hello, where is my post?

Okay, one more time.

Hello, I won €2000 and wanted to withdraw the money, but they rejected my request based on some terms and conditions. I asked for the reason stated in the terms and conditions, but received no answer. They only said they couldn't pay out the money due to a violation of the terms and conditions. I played normally, without any bonus money. I'm going to contact my lawyer, as I've read that I'm not the only one affected. This is fraud.

I hope they reply to me too.

By looking at the casino safety index, I'm being really sceptical, to tell you the truth, whether you will recieve your winnings.

Is this your first withdrawal attempt there, please?

Our complaint team will try to investigate the whole situation. Hopefully the casino will communicate with us.

Yes, my first withdrawal attempt.

Are you still in contact with the casino?

I sent another email, but received no reply.