Cipherwins Casino - general discussion

If you want to discuss anything related to Cipherwins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I have now written to Cipherwins Casino several times asking them to close my account because I have a problem with gambling, but every message is ignored. I was then sent a personnel form that I am supposed to fill out with a ban, but on the form I can only ban myself for a maximum of 3 months, but I want to get out of the casino completely because I don't trust the casino and am just losing, there is no entertainment in this casino, for me it is an absolute fake casino.

After I asked them to close my account, I continued to deposit and lost...

Hello.

This really doesn't sound right to me. The casino surely has to allow its players to get self-excluded forever if there is a gambling issue mentioned.

So, in order to help you out with this, could you please post the URL of the casino here, because I couldn't determine which one it is exactly?

Our complaint team will take a look at this situation and hopefully will be able to help. Submit your complaint here, please, and explain everything well.

May I also ask when exactly did you request the self-exclusion, please?

Hello, I hope you're doing well.

I could not spot any complaints of yours, so I meant to ask you about the account closure progress. What's the situation now? Do you need any help or just want to chat about it?

The casino has not yet been fully reviewed but the current score is not very cool.

https://cipherwins24.com/account/promotions/active?modal=login

Hello, this is the casino indeed. What about the account closure? Did it work?

I too have a link available: https://casino.guru/cipherwins-casino-review#tab=js-tab-reputation

So, if you want to talk, I will be here later.

Hello, I won €2000, but when I tried to withdraw it, they refused my payment, citing alleged terms and conditions. I asked for the reason given, but received no answer. I will be contacting my lawyer. This is a complete scam.

Hello, where is my post?

Okay, one more time.

Hello, I won €2000 and wanted to withdraw the money, but they rejected my request based on some terms and conditions. I asked for the reason stated in the terms and conditions, but received no answer. They only said they couldn't pay out the money due to a violation of the terms and conditions. I played normally, without any bonus money. I'm going to contact my lawyer, as I've read that I'm not the only one affected. This is fraud.

I hope they reply to me too.

By looking at the casino safety index, I'm being really sceptical, to tell you the truth, whether you will recieve your winnings.

Is this your first withdrawal attempt there, please?

Our complaint team will try to investigate the whole situation. Hopefully the casino will communicate with us.

Yes, my first withdrawal attempt.

Are you still in contact with the casino?

I sent another email, but received no reply.

Hi,same issue with Cipherwins and Spinnycasino which is same company. I asked them several times to Self Exclude myself for good coz im just losing money all the time. I signed and sent the form that they emailed but they can only exclude me for a month which is ridiculous coz in gambling industry if someone wants to exclude for good for gambling issue the account should be closed as customer request.They are not following Responsible Gambling and they just wanna hook more gamblers by offering more bonuses.So beware people,dont signed up to this Cipherwins and Spinnycasino coz they wont let you close your account for good.

You are right; there should be the option to get the exclusion for good, and every legitimate casino should offer it to its players.

Unfortunately, when you look at the safety index of this casino, they are far away from legitimate.

Please try to find help from someone close to you and change the password to your account in a way you will never go back to protect you from playing.

Yes guys this casino will prey on vulnerable people. Ask to self exclude and 6 days later you get a VIP manager. Ask again you get £100 bonus. Cannot close account down doesn't seem to be licensed at all to gamble. Stay clear!!!

can only withdraw £500'at a time in a lengthy process !

Hello, I believe I understand what you mean. Frankly, I'm pretty sure you've never seen the casino review, which serves as a warning. The overview is clear, but due to UKGC restrictions, we are unable to show players from your country casinos without an actual UKGC license. I'm not saying it's related, but the majority of players in similar situations from the UK play at casinos with extremely low safety ratings. I'm very sorry to see this.

https://casino.guru/cipherwins-casino-review (try VPN as the last resort option to see casino reviews/warnings)

Are there any technical obstacles you can raise on your end to prevent further playing? This is what sent the other player in a more or less similar position:

If your goal is to make sure that you cannot get back into gambling, I would consider making yourself as difficult to reach and as difficult to log back in as possible.

For example, one option would be to completely close the email account that is being targeted and create a new email address, which you do not use for any gambling activity.

If you need to keep your current email account, you could instead make it deliberately difficult for yourself to access it. For example, you could change the password, remove all saved login details and remove the recovery methods that would allow you to reset the password yourself. You could ask someone you trust to help you set this up so that you do not keep an easy way to get back into the account.

You could do something similar with your casino accounts. Remove all saved casino passwords and automatic logins from your browser or password manager. You could also set up two-factor authentication and ensure that you do not have access to the recovery codes or other recovery methods. If you use an authenticator app, for example, set it up and remove backup/recovery access so you cannot restore it yourself later.

You can also use website-blocking tools on your computer and phone to make accessing gambling websites more difficult.

I know that none of this excuses the casino's behavior. They should respect your requests and your gambling concerns, and I understand why you want them to close the account.