Check starcasino card

Good morning, I'm asking for help here because it's a very strange thing:

So I'll quickly explain the problem...

I have money in my starcasino gaming account

we're talking about a fairly high figure...

I decide to withdraw them via bank transfer but the operation is not successful because I am asked to send photos of the front and back of my card used for payments...

So I immediately start taking the following photos only that after a few hours I find the operation rejected with the words signature missing on the card only that since my card is the bank account card it does not have a signature box therefore it does not have a signature

I decide to contact support...(PS. who was very helpful)

They advise me to send the bank statement, even the one that was not successful...(MAYBE BECAUSE THE TRANSLATIONS IN THEIR FAVOR WERE NOT NOTED THAT ON WEDNESDAY 24TH I SHOULD ALSO TRY TO FIX THIS THING THROUGH MY BANK)

I don't know what to do, I made an appointment at the bank to ask them for help and see if they can do something, if they can give me a document (Bank statement with name and surname visible, account/card number as written in the starcasino email received) which verifies the All ....

While I wait for Wednesday to go to the bank, I try to move the withdrawals via bank transfer to PayPal (the withdrawals remain in processing for a few hours) and then last night I check the gaming account and the withdrawals had disappeared as did the entire balance... so I contact support and am told that the funds are present and are being approved... but why then can't I see them and have I not received any email?

Can anyone help me or has something like this already happened to them? Do you know if I should contact the adm office if everything doesn't go well?

Hello, I have read your whole problem and I am sorry to see how it is all unfolding. I see that the biggest issue is the verification and eventually the funds disappearing from the account. 

Obviously I would recommend you to file a complaint right away and our team will try to investigate and help you. 

If you're interested, here's a link to open one. ⬅️

Anyway, I'm curious to know what the bank will do to help you and what will happen to the money and hopefully it will show up in your account again. 

So let me know if anything changes or not. 

OK, thank you very much, I'll see how the situation is going today, today I should go to the bank to get a bank statement with TRANSLATIONS made in favor of starcasino with the various data requested by them, if this part doesn't work I think there's something going on in your opinion I should file a complaint and hire a lawyer?

So let's not get ahead of ourselves and wait and see what you get from the bank and what the casino has to say. If it doesn't suit them and you don't know what to do next, you can contact us and I would try the complaint first and if it doesn't work out, then I would go into such things as a lawyer. 

I think that would be the best order. 

The bank issued me a bank statement with visible TRANSLATIONS name and surname of the owner and account number ...

I sent everything covering the TRANSLATIONS that were not needed after I asked for assistance

let's see how it goes ...

Nothing to do, I was told that the document is blurred,

I sent him the PDF file saved in images and you can see everything you need very well...

The situation now is this...

Today, I went to the bank to get the account statement to send for card verification, I leave the bank, I go home, I write to starcasino support and I asked them if the movements that were not relevant for the verification could be covered in the account statement. ,they make me cover them.

Then I open wps office (phone app where you can convert files etc..) with the drawing mode I cover the transactions that were not of interest and also, at the end of the page the total account balance.. 3 pages of transactions the last one was starcasino( PS the bank sent me the file via email as a PDF), I converted the file into images... So I could see that it was a single file... I uploaded it about twenty minutes later and it had already been rejected so I contacted support And

I was told that the photo was blurred, but the file is a PDF image and can be read clearly, I don't understand?!

Support told me they were in contact with the department for me and to wait

After a while of waiting he tells me that they told him that I should send the original bank statement file without any deletion?

It's getting confusing and I wouldn't even know what to send and what to do. If it's a pdf I don't understand how it can be blurry. 

I'd probably recommend registering a complaint at this point, because I find the whole thing pretty weird. 

If you are interested you can do so here on this link. ⬅️

Our team would try to help if you don't know what else to do. 

I would probably wait for you to send them the full bank statement and see what they say and if it is rejected, then I would go for that option.

What do you say? 

In the end I also sent the bank statement without cancellations but nothing to do

Support was no longer responding

Then I found yet another email asking me to sign the card

I really think it's a joke

Well, I see that nothing changes and you still get something different from the casino. Therefore, it is probably wise to open a complaint at the link I sent you in my previous reply and our team will try to help you. 

Are you in?