Cazeus Casino - general discussion

If you want to discuss anything related to Cazeus Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

People stay away, scam casinos don't pay out!!!

They can't pay me 30 euros. 20 euros is my deposit ))) That says it all about these scammers.

Hi, is there any reason why the casino doesn't want to pay you? It would probably be best to find out since most of it is your deposit. 

Did the casino ask you for any documents or anything? Did you play with the bonus? 

Tell me a little more.

Hi there!i have asked them to close my account on 27th january and got the response from them about terms of closure account and details and if i am still happy to proceed...i have been stated clearly yes i want to delete my account and hasn't been done...after that on 10th february i jave asked the.m Again to delete my accout and that they are not respecting the gambling rules and still not closed my account..i have gambling addiction and on 14th march i have still gone to the casino and been placed few more deposits and lost them all..i have contacted them again to close my account and requested the deposits back as they have already ignored my request twice...straight away they have closed but they said i will not get any refund as on casino rules they are not responsable for gambling addiction...can i still get my deposits back?thank you

I am really sorry for the situation you have found yourself in at this casino.

May I ask, though, if you have mentioned to them your gambling issue, please?

Only in this case should you be able to get your deposits back, as Veronika explained it in your complaint.

If a player mentions to the support that he/she is experiencing gambling issues, the casino must close the account right away and don't let deposit the player any more money. If the casino doesn't do so, the player has the right to ask for those deposits back, and we always try to help these players achieve it.

I have mentioned to them that they breaking responsable gambling rules and this is what i get as a reply

In my opinion, Romi just asked you whether you directly informed the casino about the nature of your request. Did you specifically ask your account to be closed due to gambling harm or issues, please?

We should proceed cautiously because it is crucial that we comprehend one another completely.

Although I have to say that rule number 4.1 is a step in a very wrong direction.

Hello, this casino hasn't paid me in 8 days, I can't open a complaint and it's giving me an error can you please help?

Hello this casino postpones payments, they say they are always late

Cazeus casino

I can't complain to you

can you help

Casino cazeus payment problems

what to do ?

Hello,

I imagine you are worried, though I also have to mention you should be patient. Even if you submit a complaint, my colleagues will wait another 6 days to provide the casino 14 full days to resolve the matter without intervention.

You mentioned a similar problem in the previous complaint against the very same casino. May I know how long the payout took the last time you complained, please? Is it the same problem, perhaps?

Feel free to share details.

10 days, but that's not normal, is it?

Why do they say they pay in 3 days?

This is what i have told them

10 days is a pretty long time, you are right.

May I ask you if your account needs any verification now, though?

Or you are just waiting for the casino to send the money?

Unfortunately, there is no mention of you requesting to close the account due to the gambling issues.

Do you understand clearly what we mean by that, please?

I do yes!but still they should close my account after i have contacted them twice and confirming seccond thime even....it is an injustice to me

I would also expect the casino to act swiftly, yet this is just one screenshot after all. Has there ever been a discussion about bonuses or changing your mind—especially from the casino's side? I'm talking about "retention."

The problem is that you also require refunds, but regular account closure is something very different from self-exclusion due to gambling issues. The casino will always try to convince you to change your mind, unless you are at risk of losing control — hence my question.