Casobet Casino - general discussion (page 2)

Alright, I understand the situation a bit better now, so you’re currently going through KYC.

Did the casino explain why they’re not accepting the documents from Revolut? Is there some specific technical issue with them, or did they give you another reason?

We normally give casinos up to 14 days to sort out verification or a withdrawal. So if you still can’t complete KYC, the documents keep getting rejected, and you’re not being told clearly what the problem is, then we can try to help.

For now, let me know whether the documents you sent this time were accepted, or if you run into another issue again.

Thank you for your help.

To answer your question: No, Casobet provided absolutely no specific or technical reason for rejecting my Revolut statement. The support agent simply repeated, "We do not accept Revolut documents."

They demand an English proof of address.

I provide an official English statement from Revolut (a fully licensed European bank). They reject it without any valid reason.

The agent then tells me to provide a "local bank statement or utility bill."

However, local Greek institutions (like Vodafone or Piraeus Bank) issue their official documents in the Greek alphabet.

Despite these unfair demands, I have now submitted my official local documents (Vodafone utility bill and Piraeus Bank statement) to their verification page.

I am waiting for their response. I will update you the moment they reply, or if they reject them again to keep stalling my withdrawal.

Best regards, Dimitris