Casiqo Casino - general discussion

If you want to discuss anything related to Casiqo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I was playing around last night with a 60 dollar bonus, I completed the bonus and continued to play, unaware that the max bet was 8 dollars. Casiqo has confiscated $1850 from me. How was I supposed to be aware of the rules when the bonus itself in the account menu shows no information other than the bonus amount and progress bar

Hello,

I'd say that such experience should teach you to always check bonus terms the moment you take one, this term called the max bet rule is very common, to be honest.

In the ideal world, the casino's system would prevent you from making higher-than-allowed bets, sadly, not every casino can set its system like that. It's up to the player to learn all associated rules in advance or ask the chat for advice.

Can you tell how many times you overbet while playing with the bonus?

You see, we try to explain to casinos that just a few wrongly placed bets should not be such a big deal and the reason for voiding the winnings.

If you feel that you need help, check this guide about how you can submit a complaint, it is the sort of help we offer for free.

Subject CASIQO CASINO

HANDS OFF they even don't accept an European Passport..

Hours in Chat, avoid to payout dontaccept avalid passport and just winning time! You ask 5 to freeze the account nothing! So I EASILY played my 2,000€ down.

Now in German! I must be crazy!

#1 Deposited almost €2000 and lost quickly. Towards the end, got lucky and won €2000. Wasn't fun!

#2 Wrong transaction when paying out, in four hours of live chat they either acted stupid or...) achieved nothing. Then I figured out to use a different app!

According to chat payout, very friendly no problem!

#3 After two days follows: Oh, there is no need to register!

#4 No problem in live chat except that they are not even able to accept screenshots, i.e. HTML files! So what's the point of all this?

All a problem, according to live support, I knew it would be one and then....

#5 They don't accept an EU Austrian passport...not to mention the other documents!

#6 I found out that they don’t have a gambling license for Austria!

#7 I have seen many criminal internet casinos and this is by far the trickiest!

#8 Yes, for medium amounts it took me 1 1/2 hours until 2000€ were gone. It never felt like it was my money!

#9 I want to spare others these three days of horror! Normal entertaining slot, here Hazard 70-100x not a single win, no matter which game, I've tried about 20, ARE THE RULE HERE!

Sorry, but I cannot completely understand the issue you are having at this casino the way you have described it.🤷‍♀️

I can see that the casino operates under the Malta Gaming Authority (MGA), that it actually accepts players from Austria, and that the casino is willing to help you with some issues you have experienced.

Was it solved in the meantime, perhaps? If you need our team to help you out, please do not hesitate to write to us. We'll wait for your reply.

Dear Romi!

What can I do?

Should I convey the entire conversation, 30-40 pages of documentation from live chat and email traffic?

Lg Pat

Just try to describe it with your own words, please. Would that be possible, perhaps?

You should avoid this casino. I won 570e, after that I couldn't log into the account anymore and I contacted support and they banned me from the casino, now I'm trying to fight with Support if I could still get my money out, but I'm not very confident about this either. 🙁 Have a nice day to you who are reading this, I hope you are luckier 🙂

Hello, I'm sorry for the situation you've gotten yourself into. My question for a start is, did the casino tell you why they blocked your casino account and you can't log in. Did you play here with any bonus or not ? If you know more about the scenario please let me know and we would try to help you if you are interested and open a complaint. 

I will be here waiting for your reply.