Casinova - general discussion (page 3)

Yes, you can relax. But don't expect this casino to pay you out.

What information regarding the withdrawal do you have in your account? Does it need verification, perhaps?

Hello, good day. A week ago I won a €15,000 prize. I've been playing at Casinova for two years and I've never had any problems withdrawing or anything, but this time they're taking a very long time. Customer service says everything is in order, that there's a delay in the payment system. What's really going on? It's never happened before; it's always taken 3-5 business days at most, but this time the transaction hasn't even been approved. What can I do? And if things go wrong and I want my lawyer to contact them, how do I do that? Because I've already sent 200 emails and they haven't bothered to reply to ANY OF THEM. Thank you.

Please, I need help. I'm desperate. I've already read your writings and now I'm scared.

Hi, maybe it's because you won a large amount of money. Did you play with a bonus or not?

We give casinos 14 days to resolve withdrawals, so I believe it will be sorted out by then, and if not, we will try to help you.

If customer support keeps telling you the same thing, they probably don't have anything else to tell you. The fact that you have always received your money normally would reassure me, and I hope that will be the case this time as well.

Hello, good afternoon. I sent emails from my email address and they replied, and customer service also responded. I've never had this problem before; they've always been quick, and I've unlocked and withdrawn bonuses many times without any issues. But when I went to the forum, I was scared after reading these comments. They tell me they're doing everything possible to resolve this as quickly as possible. What do you think?

I would focus on what I wrote to you, that we are giving them 14 days. If they fail to give you the money by then, we will definitely try to help you. If you haven't had any problems so far, I guess it won't be a problem now either, and they just have a slight delay. 

Everything's fine, guys! My withdrawal arrived, now I'm waiting for the next ones. They've already contacted me, everything's OK, everything's great!

Well, there you go. I'm glad that it's being handled the right way and that you're getting your money.

I'd appreciate it if you could keep me updated on how things are going.🙂