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Dear user, I understand you are angry, but I suggest you calm your language and read the explanation you were given—it is all there.
Let me summarize it for you:
Mafia Casino + BillyBets Casino
"Hello and thank you for your review. You wrote you would almost recommend this casino; on the other hand, you gave it quite a low rating. It seems like you made a mistake here. That's all right; feel free to submit a new one with the correct rating, please."
Despite the text, you gave both casinos the lowest possible rating, which sounds like a mistake. When submitting the reviews, please take into account the slider feature—it represents the score you are about to give. That's all.
Do you actually want your Casino Guru account to be closed, please? In my humble opinion, this is all just a misunderstanding.
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