2 days ago
If you want to discuss anything related to Casinofive, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
You’re right that our records link both Casinofive and 8black to Seven23 Ltd. We currently list 8black as under maintenance. That does not tell us yet whether it has closed permanently or what will happen to any player balances.
Were you personally left with funds in your 8black account? If so, how much, when did you last have access, and has the casino given you any explanation or way to request a withdrawal? If your money remains inaccessible, you can submit a formal complaint about 8black so our team can look into your case.
I understand why this makes you concerned about Casinofive. Its Safety Index is already low at 3.5, though we can’t conclude from 8black’s maintenance status that Casinofive will also close.
I understand you have to be thorough in your investigation. However, alarm bells are sounded when their sister company shuts down all lines of communication and refuses to even process withdrawals. Closing their page with no information isn’t great news either. Sister casinos hold licenses in different countries, but both of shady reputation.
I’ve submited a complaint allready. The intention of this post is to warn others of their fraudulent behaviour.
Losing access to the website while withdrawals remain unpaid and nobody responds is certainly concerning. I understand why you wanted to warn other players.
The "under maintenance" status we currently show for 8black doesn’t explain what has happened to players’ balances or when access will return. At the same time, we still need evidence before concluding that Casinofive will follow the same course.
You mentioned submitting a complaint, is it about funds held at 8black or a separate issue at Casinofive? That would help us keep the situation clear for everyone following this thread.
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