CasinoBud - general discussion

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Hi, My Casinobud, account got closed since I couldn't provide documents to verify my account. I have deposited 7000€ to the account and I had over 14000€ in the account. I have provided them all kind of documents including bank statements, screenshots, Receipts of transfers and other documents. They just decline all. I am more than happy to provide all those documents and others to verify the account.

I am really sorry that you were not able to verify your account, but I don't understand the reason, though.

Could you tell us more, please? Why were those documents not approved, and what was the reason for closing your account then?

Please provide some more information so we can hopefully help out with this situation.

They immediately announced that the account would be closed if the account could not be verified within 30 days. Since I was unsuccessful in this, the account was apparently closed until the account could be verified. I have sent them several bank statements and several receipts of the exact transfers that they requested. I have also provided screenshots, but they are not valid. At the moment, it is not possible to verify the source of the money because they are rejecting documents that should be sufficient.

In this case, I hope that we will be able to get more information from the casino and find out the reason why they didn't accept your documents.

Please wait for your complaint to be reviewed, and if there is anything new, share it with us at any time.

Just to make sure, did you provide all the documents in the right way they have asked for them, please?

I am just trying to understand why wouldn't they be sufficient, you know.