3 years ago
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I'm amazed at their services and the payout.
Maximum payout 1x bonus amount?
Is this an error or correct?
I think if it's not a mistake it's rude.
If I pay €100 and play with €200, do I have to wager it 50 times (€10,000) and then I can only pay out €200?!?
Without meaning it badly, but you feel a bit fooled 🙂
I really think that's far too little.
Maximum payouts these days rather no and if they do then 1x is more than just a little.
Would be great if the casinos would change this then I would gamble too.
I'm amazed too.
It's a fresh casino, so I would expect a massive welcome campaign to attract tons of players.
I think that it's important to announce even such a bonus, it gives players a question mark, one should consider taking any bonus very carefully while seeing this. 🤔
On the other hand, I'll ask my colleagues to make sure that the description fits, want to be sure. Thank you for your keen eye!
You're going to like that... I was told that we set these conditions as they are because the support was not able to further explain the associated bonus rules.🤯.
Makes me think that the one responsible lacks a real experiences 🤔 at the moment.
My account has already been fully verified, in fact I sent several emails and this was the only thing they told me:
Hi Luis,
we have forwarded your withdrawal requests to our payments department to verify what appears to be the issue. Please do not cancel requests like above, thank you.
Thank you for playing with us and have a nice day.
If I were you, I'd wait until 2 weeks. 🙂
Sometimes they just take longer 🙂 they're just people like you and me. 😀
I think within 2 weeks the problem should be solved!
If not, you can think about filing a complaint 🙂
But I'm sure everything will go well, don't worry too much ✌🏼✌🏾
I see, sounds like a standard response. Still, would be best to wait, I know it does not sound like useful advice now, but we truly allow casinos 14 full days to verify your account and send the money.
Try to be patient, please.
Today I went back into the account and checked the status of the transaction, I have noticed that it no longer lets me cancel the operation, because previously it let me cancel the operation and have the money in my account, now the transaction is not completed nor does it let me cancel the withdrawal.
I will keep updating the post
I'd love to explain what is happening with the withdrawal, but I can't. If the account is verified and the gaming history checked, I suppose it must be something associated with the financial department. 😕
According to the "negatives" I found in the review it makes a bit of sense because it says "Slow payment processing (72h pending period)"
I would start thinking about submitting the complaint. Just be prepared.
I annex that I received an email that my payment was completed, now I just need to check my astropay wallet, to verify that the 200 dollars are there, thanks Radka for keeping an eye on me ❤
anexo que me llego un correo que mi pago fue completado, ahora solo falta revisar mi cartera de astropay, para verificar que los 200 dólares están ahí, gracias Radka por mantenerte al pendiente ❤
Hello good morning, as I mentioned in the casino they already give the transaction as complete, but nevertheless in the astropay account it still appears blank, I expect an update between today and tomorrow I request an email where they will send me proof that the money has been sent.
I update you if there are news
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