I understand that you hesitated to submit the complaint for good will. Let us now deal with it - I hope we will help you out.
Automatic translation:
D-Rose
Silver
Radka
3 years ago
I understand that you hesitated to submit the complaint for good will. Let us now deal with it - I hope we will help you out.
Automatic translation:
3 years ago
Still no reply from the so called complaints team from casino777.nl
I'm out of words. The fact that they behave like a rogue casino says enough. They are lucky I'm not in the Netherlands. I would literally drive to Belgium where their physical casino is located.
Edited
Automatic translation:
Radka
D-Rose
Social Media & Community Specialist
D-Rose
3 years ago
Hello,
I'm sorry to see it went so far... Kindly allow Nick some time to get back to your complaint.
I won't lie, the whole team is overwhelmed by complaints, but they do what they can. 🙏
Automatic translation:
D-Rose
Radka
Silver
Radka
3 years ago
Complete silence from Casino777, it was probably all a farce. I just don't understand why they would risk doing this. This is far from trustworthy behavior.
Edited
Automatic translation:
Radka
D-Rose
Social Media & Community Specialist
D-Rose
3 years ago
What can I say? Maybe the casino just do not know what to say now - who knows. 🤯
Automatic translation:
D-Rose
Silver
3 years ago
I'm 100% sure they won't respond to the question asked by your team. A few days already passed.
Automatic translation:
Radka
D-Rose
Social Media & Community Specialist
D-Rose
3 years ago
I know it does not look very promising now, but we shall see. Hang on👍.
Automatic translation:
D-Rose
Silver
Radka
3 years ago
I know it does not look very promising now, but we shall see. Hang on👍.
Automatic translation:
3 years ago
They blocked my account 🤣. Can't log in anymore.
Automatic translation:
Radka
D-Rose
Social Media & Community Specialist
D-Rose
3 years ago
I can't believe it...
The casino with a perfect reputation has to respond to the complaint, and explain the situation - that is what I believe in. 🤞🤞
Otherwise, the casino would be far from fair...
Automatic translation:
D-Rose
Silver
Radka
3 years ago
I can't believe it...
The casino with a perfect reputation has to respond to the complaint, and explain the situation - that is what I believe in. 🤞🤞
Otherwise, the casino would be far from fair...
Automatic translation:
3 years ago
I can suddenly log in again. But they still haven't answered the complaint here. And their complaints department is ignoring me straight for 8 days.
Automatic translation:
Radka
D-Rose
Social Media & Community Specialist
D-Rose
3 years ago
I honestly don't like where this is going. 🙁
Automatic translation:
D-Rose
Silver
Radka
3 years ago
I honestly don't like where this is going. 🙁
Automatic translation:
3 years ago
I spoke to their normal "customer service" which by the way is far from one about the situation and they told me again after months that i will be "contacted". Contacted when? Yea, cause it can take as long as they want.
Automatic translation:
D-Rose
Silver
3 years ago
Could you believe I'm asking about the whereabouts of the transfer since before the 30th of November. It's almost the end of December, unbelievable. Who would've thought this would happen with a casino which is supposed to be regulated by the Dutch government. Highly disappointed.
Automatic translation:
Radka
D-Rose
Social Media & Community Specialist
D-Rose
3 years ago
I agree for such a casino this is truly an unbelievable approach. I honestly have no idea what explanation can possibly justify what's happening. I guess none... 🤯