Hi, what prize are you talking about ? Did you manage to win something and now you're waiting for it ? Have you played any tournaments? What casino?
I think the best way to find out would be to ask the support or live chat if you want to know something.
I will wait for the answer. 🙂
Nacionalcacino
Yes last Friday and support does not answer me
Nacionalcacino
Si el viernes pasado y soporte no me contesta
Could you please share the link to the casino ? Have you tried writing an email ? Do they have any conditions you have to meet to get a win or something ?
If they asked me for some documents that I had to give them, I passed everything and I still haven't had a response for my prize.
And the truth is that he has something prepared for me
Si me pidieron unos documentos que tenía que pasarle le pase todo y todavía no eh tenido repuesta del premio mio.
Y la verdad me tiene algo preparada
So according to what you say you have successfully verified yourself ? Have you tried the live chat to know what to do, whether to wait or whether something still needs to be done ?
In live chat they told me that I was verified and that I just had to wait for them to deposit me and then they told me that they asked me for the transfer that I did through astropay, well I sent it to them, I sent everything they asked me for and the truth is, nothing, no solution and the truth is I am disappointed with the casino until the casino blocked me because I don't know. But oh well, it doesn't matter, that's it. But I hope it doesn't happen to another person who tries to play and be able to withdraw something. May what happened to me not happen to them. You can close this case. There is no point in continuing with this anymore.
I've been with this since July, casino guru, thank you very much for everything.
En chat en vivo me dijo que fui verificada que solo tenía que esperar que me depositaran y después me dijeron que me pedía la transferencia que ise por astropay bueno se las mande mandé todo lo que me pedían y la verdad nada ninguna solución y la verdad estoy desepcionada del casino asta q me bloqueo el casino porque no lo se. Pero bueno no importa ya está. Pero ojalá no le pase a otra persona que intenta jugar y poder sacar algo. Q no le pase lo q me pasó a mí. Pueden cerrar este caso. Ya no tiene caso que sigan con esto.
Estoy desde julio con esto ya está casino gurú muchas gracias por todo.
Hi, although I know this is not a pleasant situation, don't give up, I can see that the case is going on and Peter is trying to get something from the casino again. Try to hold on until the end because I believe it could turn out well.
You think you can do it?
Hi, how are you? Thank you very much for your encouragement, but of course... Thank you very much in advance.
Hola cómo le va, muchas gracias por tus ánimos pero claro que si... Desde ya muchas gracias
I'm clearly glad you made that decision, because if the casino hadn't tried to resolve it and we were on your side, then it would have gotten black points and the safety index would have been lowered. But we'll see how it turns out, because Peter sees it more than I do.
Good luck.☘️
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