Casinado Casino - general discussion

If you want to discuss anything related to Casinado Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been waiting for my money for 6 business days, I wrote to them and they said there was a delay in the payment but it's still pending.

Hi. If the casino has told you that they’re currently experiencing delays, then for now I’d probably give it a few more days and see whether anything moves forward.

We generally give casinos up to 14 days to process a player’s withdrawal. If your withdrawal is still in a queue or under review, it can sometimes take some time before it’s processed.

Did the casino ask you to provide any documents or complete verification, or are you already fully verified?

Hi!

Thanks for the answer. No, the casino officially confirmed to me through customer service that I DO NOT need any documents or verification (KYC). My account is completely clean, they did not ask me for any verification.

It's a payment of just $38 to Mastercard that has been pending for 6 business days (almost a week and a half). The casino keeps blaming the delay on "unusually large payouts" and the payment provider, while the transaction status in my profile is still "Pending" to this day, meaning the casino's finance department hasn't even initiated it.

I understand the 14 day rule, but for such a small amount, where no verification is required, waiting 6 business days is clearly a waste of time. Please keep the complaint open, because the casino chat agents just leave the conversation without a word if I ask about my money.

Don’t worry, the complaint should remain open while you’re still waiting for the money.

I understand that even if it’s a relatively small amount, anyone would probably want to receive it as soon as possible. If your withdrawal is currently in a queue, though, then the casino may simply be processing withdrawals in that order. And if the delay is on the side of the payment provider the casino uses, then it may not be entirely within the casino’s control.

Hopefully, you’ll receive the money soon. I’d be glad if you could give me an update once it arrives.