Casabet.io Casino - general discussion

If you want to discuss anything related to Casabet.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a deposit with my revolut card, transaction was succesful and the status is accepted. But it is two days now the casino does not credit my money. Support always says in some hours you will receive your money, other agents say that my money were not received to the casino, i have sent screenshots and everything needed but nobody helps me. First time that i meet something like this in a casino.

Oh my,.. something that will definitely ruin one's appetite for playing.

These problems are real pain, especially if the casino hires a 3rd party company called a payment provider to handle all transactions on behalf of the casino. When the problem occurs, it may look just like this situation.

I'm sorry to see you cough in the middle. Tomorrow is another banking holiday in many countries, so I would not expect any breakthrough by then.

Despite it sounding quite stupid, I fear you have to be patient and wait for the casino to resolve that. Or, better said, give it more time. I wish I could provide something useful, yet I'd say given the circumstances, it is too early to step in.

Could you kindly update us on Friday though? It is not that we aim to leave you helpless, of course.

In all casinos using this method my money are being delivered instantly to casino. I don't understand what is the problem with this Casino and they say to me that they have to check etc. My money for sure was sent to their payment provider.

I believe you.

Did you know that casinos may also lend players money so they can play instantly, yet the money comes a few hours or days later? Well, some casinos, on the other hand, are not that generous and insist on waiting for the payment to reach the recipient.

I am trying to convey that only each casino can give you a complete explanation of what happened. 🙁

They should inform customers so we know and do not deposit there under these conditions

They surely should; you're right. Communication is very important.

FOR 4 DAYS I PLAYED AND WINNED UNTIL I REACHED 3000 EUROS. EARNED LARGE AMOUNTS AND BY PLAYING, I OBTAINED COINS WHICH I I ACTIVATED BUT I HAD INSTRUMENTS AND MONEY EARNED FROM A DEPOSIT AMOUNT. MY WITHDRAWAL REQUESTS WERE ACCEPTED BUT I WAS ASKED TO VERIFY MY ACCOUNT (WHILE 2 MONTHS AGO I HAD VERIFIED AGAIN AND THEY MADE ME A NORMAL DEPOSIT) SUDDENLY WHILE EVERY DAY I WAS TALKING TO THE TECHNICAL AND FINANCIAL STAFF AND THEY ASSURED ME THAT EVERYTHING IS A JOY AND IT IS A SIMPLE TYPICAL PROCEDURE THEY REMOVED THE ENTIRE AMOUNT FROM MY ACCOUNT SAYING THAT IT IS A BONUS PRODUCT. THE ISSUE IS THAT ON MY PROFILE FOR 4 DAYS IT SAID THAT THE ENTIRE AMOUNT IS WITHDRAWABLE AND WHEN I MADE A DAILY WITHDRAWAL REQUEST (€500 each day) THEY WERE ACCEPTED.

Hi there.

I think it would be best if you could add the terms associated with the bonus you took. Can you do that, please?

Sounds like a collision between bonus money and real money, so getting familiar with the exact terms is truly important. For example, does bonus money come first?

Let us know the conditions, please. Better to be sure right from the start.

I was cheated again today. Casabet, when the game crashes and our winnings don't appear, we have to give the bet id. Even if there are problems with their system. Today I was playing, I had €45 of real money and the game crashed. When I was able to log in again I only had 23€. I spoke to the chat, who informed me that I had made more bets after that. When I asked them to send me the information, they couldn't. I had to laugh to keep from crying. We went from an AI to an agent, but it's the same. They repeat the same questions 5 times and answer the same thing 5 times, ending with .

If there are no more questions, we're done. And we waste an hour on it.

Hello, do I understand correctly that the gaming history is inaccessible through the casino account, and the casino could not provide the Ids for the additional bets they claimed you have made?

I wonder what kind of answer you received 5 times, given the situation at hand.

Hi, I'm new sorry. I don't really know how this works. I've won in this casino last Thursday (July 9th), the same day i made my account there. I did their automatic verification process there and all. I only deposited a total of i think, 45 euros and had one lucky hit on the slot Big Bass Splash and won over 700 euros with a 50-cent bet. Which was lucky, but I wouldn't say abnormally so, to suspect fraud.

Here is the screenshot that shows the win:

So I played in the casino a bit more but eventually decided that at 800€ i wanna withdraw. I then tried to send a withdrawal request; I saw I wasn't fully verified. So I could only send a request of 500 euros, so for the time being I did just that. But I got an error that I needed to deposit first on this payment method. So I messaged support about this.

I also asked support about my verification, but they never answered this issue at all, they however did respond to the problem that I couldn't send a withdrawal request at all and made it so I could send the request. So i finally sent the request for 500€ for now since I couldn't do more.

I waited over the weekend, then, understanding they probably won't work the weekend.

But it's Monday, and the email I got is not what I expected:

The email said they sent my gaming session to the provider to check, which can take up to 14 working days.

Screenshot of the email body:

So now I am just confused because I never had this problem at all. I didn't do anything wrong. And maybe that means I shouldn't worry, but my anxiety still makes me worry that I'm being tricked or something.

Did anyone else experience this?

Hi, you may be new around here, bud, but I'd say you did great. No worries.

I must admit it truly feels kind of weird requesting game providers to check upon this win, and I understand it was an unpleasant surprise. These checks can take a few weeks, depending on how quickly the provider processes them. Even though I do not know why the casino decided to take this step, I hope the outcome will come up without necessary delays and the winnings will be considered legitimate. Once this review starts, I fear there is no way around it.

So, given those circumstances, shall we stay in touch here on the forum, please? I'd like to see the end of this process and suggest possible options if, well, you know... things get sideways. 🤞

Hi Radka, thanks for your reply.

I asked support about my verification again since i never got an answer about it in previous emails and they finally answered this at least.

The answer I got: We understand that the wait can be frustrating, especially if you've already provided all the necessary documents. However, in this case, the delay is not related to your account verification.

Then they told me again that my game has been sent to the provider and that I will get an email once the winnings are confirmed there. I'm still worried cuz I never had that problem. For now, I can only wait. It's frustrating having to wait so long, though, for something that usually takes less than 3 days. But yes, promise, I will update once I know more. Because I tried to find someone else who had the same issue and how it resolved for them, but it appears people always stop responding when they opened a case with the same issue. So I don't wanna be another person who ghosts the problem lol.

Hi isola.

It's not easy, I know...

It seems the casino has for some reason reached out to the game provider. This situation currently leaves no more choices available, I fear. On the other hand, there is still a fair chance the previous case you mentioned was resolved positively; the players just did not come back to tell us. Happens a lot. 🙂

Well, for now, I would not get ahead of myself, of course. Hang in there, please.

As promised, my update!

It got resolved a lot sooner than I thought. The casino messaged me today:

We are pleased to inform you that the review of your gaming session has been successfully completed in accordance with the rules.

Your withdrawal request is being processed by the finance department in accordance with the website's rules.

So it was all good in the end. I already had 2 withdrawal requests pending: one for 500€, another for the remaining 300€, and the 500 one was already processed and is in my bank account.

So yay! If anyone here gets a message about the gaming session being sent to the provider, nothing scary is happening. And at least for me, it was only 4 days of waiting.

And thanks, Radka, for offering your support in case it would've gone sideways. 🫶

Thank you kindly for the update. The best update possible! 🎉🎉🎉

I'm so glad this more thorough review was no trouble in the end!

Please enjoy your nice winnings and if you ever need something... Well, you know where to go. 🙌😉