Casabet.io Casino - general discussion

If you want to discuss anything related to Casabet.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I made a deposit with my revolut card, transaction was succesful and the status is accepted. But it is two days now the casino does not credit my money. Support always says in some hours you will receive your money, other agents say that my money were not received to the casino, i have sent screenshots and everything needed but nobody helps me. First time that i meet something like this in a casino.

Oh my,.. something that will definitely ruin one's appetite for playing.

These problems are real pain, especially if the casino hires a 3rd party company called a payment provider to handle all transactions on behalf of the casino. When the problem occurs, it may look just like this situation.

I'm sorry to see you cough in the middle. Tomorrow is another banking holiday in many countries, so I would not expect any breakthrough by then.

Despite it sounding quite stupid, I fear you have to be patient and wait for the casino to resolve that. Or, better said, give it more time. I wish I could provide something useful, yet I'd say given the circumstances, it is too early to step in.

Could you kindly update us on Friday though? It is not that we aim to leave you helpless, of course.

In all casinos using this method my money are being delivered instantly to casino. I don't understand what is the problem with this Casino and they say to me that they have to check etc. My money for sure was sent to their payment provider.

I believe you.

Did you know that casinos may also lend players money so they can play instantly, yet the money comes a few hours or days later? Well, some casinos, on the other hand, are not that generous and insist on waiting for the payment to reach the recipient.

I am trying to convey that only each casino can give you a complete explanation of what happened. 🙁

They should inform customers so we know and do not deposit there under these conditions

They surely should; you're right. Communication is very important.

FOR 4 DAYS I PLAYED AND WINNED UNTIL I REACHED 3000 EUROS. EARNED LARGE AMOUNTS AND BY PLAYING, I OBTAINED COINS WHICH I I ACTIVATED BUT I HAD INSTRUMENTS AND MONEY EARNED FROM A DEPOSIT AMOUNT. MY WITHDRAWAL REQUESTS WERE ACCEPTED BUT I WAS ASKED TO VERIFY MY ACCOUNT (WHILE 2 MONTHS AGO I HAD VERIFIED AGAIN AND THEY MADE ME A NORMAL DEPOSIT) SUDDENLY WHILE EVERY DAY I WAS TALKING TO THE TECHNICAL AND FINANCIAL STAFF AND THEY ASSURED ME THAT EVERYTHING IS A JOY AND IT IS A SIMPLE TYPICAL PROCEDURE THEY REMOVED THE ENTIRE AMOUNT FROM MY ACCOUNT SAYING THAT IT IS A BONUS PRODUCT. THE ISSUE IS THAT ON MY PROFILE FOR 4 DAYS IT SAID THAT THE ENTIRE AMOUNT IS WITHDRAWABLE AND WHEN I MADE A DAILY WITHDRAWAL REQUEST (€500 each day) THEY WERE ACCEPTED.

Hi there.

I think it would be best if you could add the terms associated with the bonus you took. Can you do that, please?

Sounds like a collision between bonus money and real money, so getting familiar with the exact terms is truly important. For example, does bonus money come first?

Let us know the conditions, please. Better to be sure right from the start.

I was cheated again today. Casabet, when the game crashes and our winnings don't appear, we have to give the bet id. Even if there are problems with their system. Today I was playing, I had €45 of real money and the game crashed. When I was able to log in again I only had 23€. I spoke to the chat, who informed me that I had made more bets after that. When I asked them to send me the information, they couldn't. I had to laugh to keep from crying. We went from an AI to an agent, but it's the same. They repeat the same questions 5 times and answer the same thing 5 times, ending with .

If there are no more questions, we're done. And we waste an hour on it.

Hello, do I understand correctly that the gaming history is inaccessible through the casino account, and the casino could not provide the Ids for the additional bets they claimed you have made?

I wonder what kind of answer you received 5 times, given the situation at hand.