CannonBet Casino - general discussion

If you want to discuss anything related to CannonBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I had a question out of curiosity, how do we understand Casino revenues? can you clarify that?

Hi, I contacted our Data team and asked them to give you a proper reply so please, give them some time 🙂

Hi. We calculate the revenue based on data we found (google API, different tools), and this value represents what we assume the casino has earned in the past four years. (it is our assumption, not actual data, but in some cases, we used actual data from annual reports)

In this article, you can find more info:

https://casino.guru/our-casino-reviews

Hello good evening, I have found games that I like a lot, how can I bet and play??? Help me

Hi, I don't know exactly what you mean. Did you find any games on CannonBet Casino that you would like to play ? Have you tried contacting support or live chat with your problem? I assume you have to have a casino account and deposit money first to play.  

Try to tell me exactly what the issue is so we can try to help you.  🙂

SCAM. Do not make a deposit on this site, you will not be able to withdraw your funds. On their Instagram, people write in the comments who also cannot withdraw their money. I contacted support 10 times, but each time they tried to fool me by saying that my verification photos were "not clean"

I advise you not to contact these casinos.

I suppose asking you whether those photos were clear would be appropriate. May I know for how long you have been struggling with the verification? I aim to have a good idea about the situation.

Could you perhaps share the casino's latest response? Additionally, have you seen the hints given in the complaint? I found them very handy.

Let us know whether it worked out for you!

I've been suffering for over a month. There should be no question about the clarity of the photographs. I have been verified on more than 30+ other sites and have never had any questions about it. I submitted the clearest possible photos with legible text more than 5 times, but every time I was rejected.

I asked support if I could pass verification in some other way or just upload the video so that there would be no questions. But the answer was to ignore him.

I have never seen a worse verification process in my life.

I received no response at all to my last support request.

It's still the same song over and over again, and the fact that your photos aren't clear enough ? Did you by any chance manage to contact the casino without getting cut in the chat ? 

Anyway, of course, as Radka said, did you try to do it according to the instructions that Tomas posted in your complaint ? I think it could all work. 

However, if not, update your complaint and update us as well, because I think that this process is important for casinos, but it seems a bit unreasonable to drag verification for one photo for such a long time.

I will wait for the answer. 

Good morning, I actually know that the casino will never pay the amount of 489 usd because it lies and says that I participate in arbitrage bets, as I have put in the review that I wrote but it is a lie here I will show you the capture where they mention that I withdraw more than I win, they only use lies to confiscate clean winnings from winning players, I thought it was a good casino because it uses the interface of others but it is fraud, they want to make the player look bad by saying that they make fraudulent bets but I think they really do not have money to pay, and they make up those kinds of lies, finally casino tell the truth they closed my account because of the lies that they make up for not paying? Or because of what this operator mentions in the chat?

If you have screenshots of the arbitration you mention, you should upload them; you are bad losers.

Sorry, but I don't believe that the chat was telling you that your account was blocked because you withdrew more than you deposit.

They believe that you have violated their rules and that is the reason for closing your account, The point about your withdrawals being higher than your deposits is meant for the refund you probably asked for. Right?

May I ask if you are aware of violating some rules? Is it regarding casino games, please?

Let us know more details, and hopefully we'll be able to offer help to you.

Romi, don't you know how to read?

What does the screenshot say? Or if you think they closed my account because I broke the rules, mention what they are and what refund are you talking about? Do you have proof of what you're talking about? This is not about what you believe or what you suppose happened, it's about the fact that this casino does not pay, they do not like a player to beat them, what a shame that you only talk for the sake of talking if you do not know what really happened, it is clear that you want to make the casino look good, I think that is your job really and I will not say, they blocked my account, they have all the information, they should upload screenshots where according to what rules I violated the ones you mention hahaha I challenge you to do it.

I will post here the part of the reply from the casino that is related to the answer from the chat agent:

"Refunds will only be processed using the payment method used for deposits on the website. The refund amount cannot exceed the total deposits made by the player."

I believe that it was just a misunderstanding when you thought that they said that you wouldn't receive any withdrawal because you deposited less money. This explains that they were talking about the refunds.

If you feel that they are wrong in saying you have violated the rules, I would surely suggest filing a complaint so you can try to get to your money.

What do you say, would you like to go this way?

Just let us know, please, and we'll be ready to help.

Good morning Romi, the casino is really lying when they say that, I only deposited and withdrew through AstroPay, I have not broken any rules, I challenge cannonbet to put the screenshots they are talking about because they mention that, and I also committed fraudulent actions, please, why are they lying? This is just a hobby.

May I ask if this is related to casino games as well or sports betting only?

As I said before, maybe we would be able to help somehow, to get everything straight.

Forget it, you can't help, you didn't publish the review I posted, you care about the interests of the casino, you should post it as I wrote it or why didn't you do it?

Casino guru is not very useful, I will take the screenshots and the email you sent where you do not publish the review in forums. It really seems to me that the casino gives you something so that you do not put it in a bad light. I thought that here it was neutral but no, it seems to me that the ratings they put here are lies.