CandyBet.eu Casino - general discussion

If you want to discuss anything related to CandyBet.eu Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I closed by account but have been trying to find out total money I had deposited since using this casino. I finally received an email from head of support saying they will not give me that information, which seems ridiculous.

Hello!

Please be advised that providing aggregated spending summaries or manually calculated lifetime totals is not part of our services and is not something we are able to generate.

As previously communicated to you via email by our Head of Support, this limitation is part of our standard policy. We do not issue custom financial reports or retrospective summaries beyond what is available through the system.

All transaction-level data (including deposits and withdrawals) is available in full detail within the account transaction history while the account is active. Since your account has been closed, access to this section is no longer available, and we are unable to retrieve or reconstruct historical summaries outside of the standard reporting framework.

We consider this matter correctly handled in line with our policy and prior communication.

-The CandyBet Team

Why is that? This information is important to me.