bwin Casino - general discussion

If you want to discuss anything related to bwin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

I am a player from Bulgaria. For several weeks the games on the site have had a problem - they do not start, and as of today they have been removed. I do not know if the problem is for all countries or only for Bulgaria. In the chat they assure me that they are working on fixing a technical problem, but they have had a problem for so long that I doubt at all whether the games will appear again.

Until recently, games for Bulgaria were available only via mobile phone and only when searching by name in the search engine, only a few games were available from a computer. Nothing is available now. Some games come out via mobile phone, but they cannot be started.

The reason you can't communicate with them is because you have a UK based license, their casino is therefore limited to what you experience, you have to be patient with them.

Hi, you are writing on the post from two years ago, so I don't know if it's the same as it was back then. Of course, I would like to point out that if you would like to reply to someone in the future, it's nice to use the "reply" button because that person will be notified of your response. 

Anyway, do you play in this casino or do you have any experience with them ? 

Hello ok.

I used to play here a while back not at the moment. I think it is an ok place need more tables did experience blocked live games however that can be solved.

Good to know, there is still a chance it has changed meanwhile 🙂.

Make sure to let us know if you ever visit this casino in the future, we are very interested in player's feedback!

bwin is still offering its services illegal (gambling) to Austrian players. Now the directly deal with players to refund the money, as someone reported: Rückzahlung bei bwin

Hi, thanks for the information. 

However, are you also one of the players who should get a refund and are you in contact with the casino ? Or did you just want to share what you found ?

Hello, good morning. I'm writing to complain about the bwin casino. I made a deposit, and my account was blocked. I would like to ask that you refund me.

Good morning,

It seems it would be beneficial to contact the support just as instructed in the screenshot. I understand your request, but at this stage we would need additional information to work with. A refund is not an automatic solution for a blocked account event, even though I understand it may look different from your side. So, if you could tell us a bit more, that would be great.

Radka, I sent my documents as requested. When I deposited x amount of 35 euros, my account was blocked out of the blue. When I try to access my account, I’m barred from doing so, so I don’t even want to log in anymore, but after that...

So, the casino has requested documents for verification purposes, it seems. That's not unusual and in some cases the account is inaccessible until the verification has finished.

May I know in what stage the verification is, please? Has it finished yet, maybe?

It wasn't completed—they just blocked me from everything.

Here's what they sent me

I see, this is an automated message informing you that the account is temporarily blocked due to checks.

This is more or less the same, if you ask me. The checks are ongoing and the caisno told you that they won't confiscate the money; however, unless the account is verified and free to use, no transaction can proceed. It looks normal to me, to be honest.

Please allow the casino time to verify the account.