Hello, GinoS,
let me give you a brief recap of the complaint, well, the casino's reputation to begin with. First of all, its current score is only 2.5, so I would stay away.
Basically it reflects the complaint overview, where we can see 5 cases lodged thus far, 3 already closed as unresolved, one resolved but through the autofeature withoutinviting the casino representative in. The last player remained silent, and thus the case was closed as "Player stopped responding".
What seems particularly noteworthy, at least to me, are the unresolved cases: two times "unresolved case," and the third was closed as "insufficient evidence from the casino"
The uncertain case result is based on the fact that the player refused to provide a bank statement to the casino and in the second case, the casino asked for the case to be reopened and then once more failed to respond properly... Details in the closing sumary:
"We engaged with the casino and encouraged them to reconsider the case, noting the player’s willingness to cooperate and that document alterations appeared to have been made to clarify missing information rather than to deceive. The casino reopened the case for additional review but ultimately closed it after failing to respond further. We closed the complaint as unresolved, acknowledging the casino’s right to enforce rules but questioning the proportionality of their actions given the circumstances."
All those players hail from the Netherlands, by the way.
Hope it helps in any way.
