Buff Bets Casino - general discussion (page 4)

Hello, GinoS,

let me give you a brief recap of the complaint, well, the casino's reputation to begin with. First of all, its current score is only 2.5, so I would stay away.

Basically it reflects the complaint overview, where we can see 5 cases lodged thus far, 3 already closed as unresolved, one resolved but through the autofeature withoutinviting the casino representative in. The last player remained silent, and thus the case was closed as "Player stopped responding".

What seems particularly noteworthy, at least to me, are the unresolved cases: two times "unresolved case," and the third was closed as "insufficient evidence from the casino"

The uncertain case result is based on the fact that the player refused to provide a bank statement to the casino and in the second case, the casino asked for the case to be reopened and then once more failed to respond properly... Details in the closing sumary:

"We engaged with the casino and encouraged them to reconsider the case, noting the player’s willingness to cooperate and that document alterations appeared to have been made to clarify missing information rather than to deceive. The casino reopened the case for additional review but ultimately closed it after failing to respond further. We closed the complaint as unresolved, acknowledging the casino’s right to enforce rules but questioning the proportionality of their actions given the circumstances."

All those players hail from the Netherlands, by the way.

Hope it helps in any way.

The rating was 5.9 before i was playing they became a 2.5 after me pushing with the case.

Thanks for the explaination (: I still think it's so weird that according to my case they litterly stole 4.250 EUR and they still oporate and just be open like nothing happened. Untill this day they ignore me with ALL the communication. I put more then 15 bad reviews and gues what completly ignore me. I tried to look for a lawyer but the charges are way too ridicilious. I send their license company more then 8 mails, and even the company that should check the license company and after more then 20 mails i litterly receive 0 response. Most of the people that are scammed like this just leave it but i mean after more then 10 years of gambling online and now for the first time i win this big and the casino just say you abuse the bonus and close my account and keep 4.250 and don't respond to anybody. Is there a possibility to reopen my case and that you try to contact them by app? +380 68 579 8686. I just can't accept this! The fact that i won 4.250 EUR is it that i also punt in more then 1.250 EUR and i lost that one as well.

I want to emphasize the rating drop among potential passive readers from your country, while respecting the details you wish to share, as they may resonate with others. I'm sorry you had to go through this ordeal; it seems the people leading this casino feel like everything is key and the matter is closed. Well, when it comes to contacting the casino, feel free to reopen the case, but I really cannot say whether WhatsApp contact is enough to get something done. They had a chance to reach out and provide proofs, but they chose not to explain their position. Not sure whether new contact changes the official approach, if you know what I mean. We could contact someone but the person was not interested in any form of cooperation.