Brazino777 Casino - general discussion (page 5)

✅ Reply to Casino Guru (in Spanish):

Subject: Re: Brazino777 Complaint – Problem Confirmation and Additional Details

Hello,

Yes, that's exactly the situation:

I made three successful deposits using Bitso Transfer (internal transfers within the Bitso network), using the exact deposit details (beneficiary name, CLABE, etc.) that Brazino777 himself provided me.

All three transfers were completed successfully from my end: the money left my Bitso account and appears as "Sent".

However, none of the deposits are reflected in my Brazino777 balance.

The casino insists that I send them a CEP (Electronic Payment Receipt) from the Banxico website. The problem is that:

→ These were internal Bitso transfers, not traditional bank SPEI transfers.

→ Internal Bitso transfers do not generate CEP. It is technically impossible to obtain it.

I even contacted Bitso support, and they confirmed that it was an internal transfer between Bitso accounts, so there was no CEP (Customer Entry Payment). I explained this several times to Brazino777, but they keep repeating the exact same thing as if they were bots, refusing to accept any of the evidence I've sent them (Bitso screenshots with dates, amounts, Transaction IDs, sender, and recipient).

Details of the 3 deposits:

May 2, 2026 – $200 MXN Transaction ID: 1075fb96c66a6fce6c07a34bd3ca3b13

May 4, 2026 – $70 MXN Transaction ID: faf484355f6f9f7984f94d6b99c64eca

May 5, 2026 – $50 MXN Transaction ID: d566ebc9f977a850edbc4718250b9bfa

Total: $320 MXN

I have repeatedly sent them the screenshots, my full name (Abraham Vargas Acosta), CURP (VAAA920614HSLRCB04), email, etc., but they only repeat the same request from the CEP.

I've attached all the relevant screenshots and emails from Brazino777 support for you to review.

Do you need any additional information?

Thank you so much for your help.

Greetings,

Abraham Vargas Acosta

9

I’d say there’s no need to share personal information about yourself, so I’d delete that part of the post to avoid any potential misuse. That’s probably the first thing. 

If you’ve done everything you described to me, then I don’t know what the casino’s problem is. I think you’ve done enough to move forward and verify the situation. I don’t know what more the casino could want. 

That’s why I wanted to recommend filing a complaint, which is already in the review stage on our site, so you’ve thought it through well and taken the right step. 

Let’s let our team investigate the situation and try to help in this difficult situation. If it’s not possible for you to provide what the casino is asking for, but you’ve done everything to prove to them that what you’re saying is true, then they should also look for a way forward and a solution, not just point out problems.

So let’s wait and see how things develop.

the transactions where completed but since we use the same bank there is no cep i even fwd the emails from bitso saying the money went through to provided account but they kept asking for cep the most fucked up part is im a VIP member witht them for 320 pesos sad

You're right, it's sad to have to go through all this trouble just for that amount of money. But of course, casinos have their own procedures they have to follow, and until they receive the money, your deposit simply won’t show up. The fact that the money left your account is fine, but it might not have reached where it’s supposed to yet. It’ll probably take a lot of patience, and I believe it’ll all work out in the end.