Brazino777 Casino - general discussion (page 5)

✅ Reply to Casino Guru (in Spanish):

Subject: Re: Brazino777 Complaint – Problem Confirmation and Additional Details

Hello,

Yes, that's exactly the situation:

I made three successful deposits using Bitso Transfer (internal transfers within the Bitso network), using the exact deposit details (beneficiary name, CLABE, etc.) that Brazino777 himself provided me.

All three transfers were completed successfully from my end: the money left my Bitso account and appears as "Sent".

However, none of the deposits are reflected in my Brazino777 balance.

The casino insists that I send them a CEP (Electronic Payment Receipt) from the Banxico website. The problem is that:

→ These were internal Bitso transfers, not traditional bank SPEI transfers.

→ Internal Bitso transfers do not generate CEP. It is technically impossible to obtain it.

I even contacted Bitso support, and they confirmed that it was an internal transfer between Bitso accounts, so there was no CEP (Customer Entry Payment). I explained this several times to Brazino777, but they keep repeating the exact same thing as if they were bots, refusing to accept any of the evidence I've sent them (Bitso screenshots with dates, amounts, Transaction IDs, sender, and recipient).

Details of the 3 deposits:

May 2, 2026 – $200 MXN Transaction ID: 1075fb96c66a6fce6c07a34bd3ca3b13

May 4, 2026 – $70 MXN Transaction ID: faf484355f6f9f7984f94d6b99c64eca

May 5, 2026 – $50 MXN Transaction ID: d566ebc9f977a850edbc4718250b9bfa

Total: $320 MXN

I have repeatedly sent them the screenshots, my full name (Abraham Vargas Acosta), CURP (VAAA920614HSLRCB04), email, etc., but they only repeat the same request from the CEP.

I've attached all the relevant screenshots and emails from Brazino777 support for you to review.

Do you need any additional information?

Thank you so much for your help.

Greetings,

Abraham Vargas Acosta

9

I’d say there’s no need to share personal information about yourself, so I’d delete that part of the post to avoid any potential misuse. That’s probably the first thing. 

If you’ve done everything you described to me, then I don’t know what the casino’s problem is. I think you’ve done enough to move forward and verify the situation. I don’t know what more the casino could want. 

That’s why I wanted to recommend filing a complaint, which is already in the review stage on our site, so you’ve thought it through well and taken the right step. 

Let’s let our team investigate the situation and try to help in this difficult situation. If it’s not possible for you to provide what the casino is asking for, but you’ve done everything to prove to them that what you’re saying is true, then they should also look for a way forward and a solution, not just point out problems.

So let’s wait and see how things develop.

the transactions where completed but since we use the same bank there is no cep i even fwd the emails from bitso saying the money went through to provided account but they kept asking for cep the most fucked up part is im a VIP member witht them for 320 pesos sad

You're right, it's sad to have to go through all this trouble just for that amount of money. But of course, casinos have their own procedures they have to follow, and until they receive the money, your deposit simply won’t show up. The fact that the money left your account is fine, but it might not have reached where it’s supposed to yet. It’ll probably take a lot of patience, and I believe it’ll all work out in the end.

I am requesting the intervention of Casino Guru to help me withdraw my available funds from Brazino777, amounting to 2373.87 USDT.

I have successfully completed all account requirements. However, when attempting to withdraw my funds to my crypto wallet, the system completely blocks the transaction and displays a red error message stating: "Puede crear una solicitud de pago de la forma en que hizo un depósito".

The technical issue is that my original deposit was made using the USDT ERC20 network, but the platform's withdrawal section only provides options for USDT TRC20 and TON, preventing me from withdrawing my money through the correct network.

I contacted customer support, and they informed me via an email ticket that my case was escalated to the relevant department with a 24-hour resolution window, but this deadline has passed without any solution or release of my balance.

I have attached all necessary screenshots proving my current balance, the system error message, and the support ticket updates. I kindly request Casino Guru's assistance in getting the casino's finance department to manually process and release my payment to my ERC20 wallet.

Hello, thank you for explaining the problem so clearly. I’m sorry you’re caught in the middle of this. As you said, it seems to be a technical issue, so the platform’s technical team will likely need to fix it.

I understand the 24-hour timeframe you were given has already passed. Unfortunately, that doesn’t mean we can step in and resolve it ourselves. We offer a complaint service, but we give casinos 14 full days to sort out issues like this on their own. If the problem remains unresolved, a mediator can assess the case and, where appropriate, contact the casino to ask for a solution.

I think it’s fair to explain what we can do from the start. You’re already dealing with a stressful situation, and I don’t want to add false expectations to that. Let’s stay in touch here and see how things progress.

"Hi Radka, thank you so much for your response and clarity. I fully understand the procedure and the portal's 14-day timeframe. I just hope that with the pressure of this complaint and the open internal ticket (# 2061062 ), the casino will process the manual transfer of my funds immediately. I will continue to update this thread if there are any developments from the platform. Thank you so much for your support!"

Hello, I appreciate your understanding. Honestly, there’s no problem with submitting the complaint sooner. It’s just that the mediators won’t be able to step in until the timeframe I mentioned has passed. So if having to wait after submitting it won’t add to your stress, it’s entirely up to you.

If I understand correctly, you already have an open support ticket with the casino, so I really would expect them to work on it. I’d be glad if we stayed in touch here, because I’m interested to see what happens next too.

I know I’m repeating myself, and it may sound a bit silly by now, but this really is something the casino needs to be able to sort out.

"Hello Radka and Casino Guru team,

I want to share with you an update and categorical proof of the bad faith with which the casino is operating.

Today the system finally allowed me to submit a withdrawal request via the ERC20 network (the same one I used for the original deposit). However, the casino automatically and immediately rejected my request with a generic email, without providing any valid reason.

They enable the option only to systematically cancel it later and block the payment, forcing me to use undesirable networks or make mistakes. This confirms that the block is completely intentional on the part of their finance department to withhold my money.

I've attached screenshots of the submitted request and the immediate automatic rejection. I hope this evidence will help mediators take notice of these abusive practices.

Thank you so much for the space and the follow-up.

Aca

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