BookofCasino - general discussion

If you want to discuss anything related to BookofCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

anyone with a little sense avoids this site too..RTP is somewhere around 0, in games the bonus spins are given so slowly that in other places it doesn't give 10 times as much as once here, but even then it gives something maybe 1 time, but it's empty

there are spins even then... I'm not even angry with the apz side, because they only take advantage of the fact that they can destroy people without consequences... the real ones are responsible, those who give them permission and allow them to operate, I think in exchange for a little money... those are the real criminals, all of them should get worthypunishment, because they allow and thereby support the destruction of people in an unscrupulous manne

Sorry you feel this way, even though there is very little chance for the RTP to be really that low, actually. We always say that the casino has an advantage over the player in a long run and that is why playing in online casinos should always be taken as a hobby and nothing else.

Unfortunately when it comes to this particular casino, we have not had enough user reviews, nor complaints, to better understand how this casino operates. Only by looking at its Safety Index a player could see, that they need to be more careful there.

Hello

I just wanted to share my experience with Bookofcasino with you.

I signed up about 2 weeks ago.

Today I deposited 120 euros and I actually won 8000 euros.

Since I like to play high, I would have preferred to leave the money there to carry on playing, but I just wanted to test whether the casino pays out or causes problems.

I uploaded my documents and requested a payout of 5,000 euros.

Now I'm waiting for the processing and I'm curious to see if the money will end up in my account and how long it will take.

So far I've been positively surprised by the casino, the games are great, I've played Midas and Splish Splash the most, I think it's called.

Well, I didn't notice anything fake, quite the opposite, I just won.

But the most important thing is that they pay out, if they really pay out the money, I will definitely stay with this casino

I will get in touch as soon as I hear something from the casino or the payout has been received.

Best regards

Thanks for your experience, I will be glad if the money reaches you as soon as possible and you will be able to enjoy it. 

Anyway, was the verification successful when you mentioned it ? 

If you feel like it, you can share your experience by writing a user review, I think it could be helpful for other players. 

Good luck. ☘️😊

Hello, I recently registered with Bookofcasino and yesterday turned 120 euros into 8000 euros.

I paid myself 5000 euros

The 5000 euros are being processed, I think they have to check all the documents first.

I am very curious how long it will take for the casino to pay out and, above all, whether it will pay out at all.

I will definitely let you know as soon as I hear anything from the casino.

Best regards

Clearly I will definitely wait how it all develops. You've managed to make a nice win and if the documents are still check, you'll have to be patient. Only when you manage to verify will you be able to withdraw. I hope everything goes smoothly and if not I'll be here. 

Hello, I'm back again

Yesterday, Sunday evening, I received my 5000 euros from the casino.

I noticed it by chance when I checked my account.

There was no email stating that the verification had gone through or that the payout had been approved.

But that's not a bad thing, I'm glad that everything worked out so quickly.

I got paid out 5000 euros and unfortunately I lost the 3000 euros that were still in my account.

I have no complaints about the casino, I won a lot of money and it was paid out within 4 days.

I'm really pleased.

Best regards

I'm glad you managed to get the money, because it's quite a nice sum. 

Regarding the verification, somewhere in your casino account it is not stated, hence you are successfully verified ? Do you think you will continue to play in this casino since you have this experience ? What payment method did you use to withdraw ? 4 day are quite good so that's why I'm asking. 🙂

I assume that I was successfully verified because the money arrived.

I can't see anywhere whether I have been successfully verified.

Yes, I will continue to stay with this casino unless things suddenly go really badly. As long as I win and don't make big losses, I will stay with Bookofcasino.

I deposited money via Sofort Banking and withdrew it via bank transfer.

I was also very surprised that the payout was so quick.

Well then, thank you for your experience that you have added to this casino and I hope that they will continue to be only positive. 

If there is anything or you just want to contribute, feel free to let me know. 

Good luck. ☘️🤗🤞

Hello everyone,

Unfortunately my experiences are negative.

The support is terrible. They don't care about the problem I described. The payment still hasn't been processed after a day. Chat doesn't help. Emails aren't answered.

Unfortunately not recommended at all due to the lack of support!

Good morning,

On Saturday night, I won €3,500 while playing at the casino and requested a withdrawal. Yesterday, they asked me for a photo of my payment cards (which I had already uploaded to the site). I emailed them again, but the withdrawal is currently stuck, there's no response, and when I contact support, they keep giving me vague, identical answers. I need help; the site has always taken my deposits, and I don't want them to scam me now.

Hey, congratulations on your win.

In this situation, I would say that if the casino only requested the documents yesterday, I would be patient for now. We give casinos 14 days to complete the verification process and pay the player, so I definitely wouldn't expect the casino to review everything immediately, although of course it would be great if they did.

We will also have to see whether they need any other documents from you besides the cards you used to make your deposits.

I would also definitely recommend being careful with this casino in the future, as it has a fairly low Safety Index on our site. This means that problems may occur more frequently compared to casinos with a higher Safety Index.

So, whenever you plan to play at a new casino, I would recommend checking its reputation and Safety Index beforehand. That way, you can hopefully avoid as many potential problems as possible.

Let me know how the verification goes, and we can take it from there.

Dear Casino Guru Complaints Team,

I am submitting this complaint against BookOfCasino regarding its failure to act on my written requests to close my account due to gambling addiction.

I first contacted the casino on 15 March 2024 at customercare@bookofcasino.net, explicitly requesting account closure because of my gambling problem. On 7 May 2024, I sent another written request stating clearly that I wanted my account closed due to gambling addiction.

Despite these explicit written disclosures, my account remained active and I continued gambling and making deposits. I also repeatedly requested to be blocked through the casino’s live chat.

My concern is not simply that I requested account closure. I explicitly informed the casino that I was experiencing gambling addiction, yet I was apparently allowed to continue playing for an extended period after these communications.

I believe this raises serious questions about how the casino handled my requests and whether it took adequate and timely measures to prevent further gambling-related harm.

I am requesting Casino Guru’s assistance in investigating this matter and assessing whether BookOfCasino should refund the deposits made after my first documented request, or at least after the casino was explicitly informed of my gambling addiction.

I am currently requesting my complete account history, including deposits, withdrawals and gaming transactions, in order to calculate the exact amount in dispute. I will provide the available transaction records and supporting documentation.

I can provide copies of my emails dated 15 March 2024 and 7 May 2024, as well as further correspondence and any available evidence of my live-chat requests.

I would appreciate an independent assessment of the casino’s conduct, particularly in light of its knowledge of my gambling problem and the fact that my account remained active.

Thank you for your time and assistance.

Hello, I understand this is intended as an official statement for the Casino Guru complaint team. Let me clarify one important thing, though: this is the forum, and we don’t resolve complaints here.

It’s good to know you’re prepared to cooperate with our colleagues, but I’d suggest reading Jaro’s previous response, as he seems to be flagging this casino as a potential risk. I wish you the best with your complaint, and you’re very welcome to stay in touch here and keep the community updated.

Every operator should take great care when a player reports gambling problems and asks for their account to be closed due to gambling addiction. I understand you’re unhappy with how the casino responded. Since this is such a sensitive matter, though, I’d prefer the details to be discussed in the complaint thread, especially as you’re offering to provide transaction records and supporting documentation.

Thanks for the reply, I have already opened the complaint

You are welcome. Yes, I know you’ve already opened the complaint. 👍 And that’s exactly why I wanted you to know where progress can be made, depending on the evidence and how the case develops. The forum offer still stands, though. If you want to share more here on the forum publicly, please go ahead, no pressure.

The casino is extremely unreliable. It took advantage of my addiction-related weaknesses, often awarding me lower winnings despite the difference in denominations. I have no evidence of this and therefore cannot file a complaint. However, I advise against participating.

I hear you, and of course I respect your opinion.