BoaBet Casino - general discussion (page 2)

Hello everybody.

Pragmatic Play & Hacksaw slots disappeared on the site. I asked the live support, they said that everything good on their end, even when logging in with a Hungarian IP. Everyone has this problem?

Tried Chome instead of Safari, cleaned my cookies etc.. i do not want to use VPN cause idk if they will ban me or something like that.

Hello, to be honest, it does not sound very much like a technical problem to me, more of a game provider market-based decision. Not every product is distributed everywhere. So, maybe those are no longer available in that casino for players from your country. I would ask support, not the chat operator, though. Did you happen to take any bonuses? Some games or providers are also bonus restricted.

Dear Boabet! I would like to rate the site! The positive thing is that there are many events! The broadcasts are also in good quality! Thank God my VIP manager (Alíz) is a great help to me, no matter what problem I have, she always helps me solve the given situation for years! She was my manager at Unibet too! I feel a little bit of a lack that at Unibet there were trips to football matches on several occasions, which was a great experience for me, or it would be, even to a tennis match! Overall, I am very satisfied with the site, but as I mentioned, my VIP manager plays a huge role in it! Regards: László

Hello. First i would like to tell, love boabet, so much "joy" here. There is always so much options to play so im so grateful to be part of this.

and also i have someone who look after me a lot, her name is Aliz, she is so good, always available for me, she kind and helpfull, whatever i need, she is there for me. So thank you guys again

Hi, it's great to have a positive experience with the casino. Which game did you play using the casino's services? It's pretty interesting that they organize contests like this. It could be a nice perk for players.😀

hello.

I am writing on behalf of my friend, who is a registered BoaBet customer residing in Norway.

My friend recently won a significant amount of money and has attempted to withdraw the funds from his account. However, despite multiple attempts to complete the identity verification process, all submitted documents have been repeatedly rejected without a clear explanation.

The requested proof of identity and supporting documentation have been provided several times, yet the verification continues to be denied. This situation is causing considerable concern, as it is preventing access to legitimately won funds.

Could you please give a suggestions what to do in this kind of situation?

Thank you. Regards.

Hello, it's nice you aim to help your friend and you are certainly in the right place. Send your friend best regards and ask the person to register here on our website and lodge a complaint. It's the way we try to find resolution for players in similar situations; however, that person needs to take this step on his own because at some point we may ask the casino representative to join the complaint and provide internal information.

I'll gladly discuss the steps or any details with you or a friend of yours; just reach out to me.

Or, if you want to go ahead, the instructions are here:

https://casino.guru/guide/complaint-resolution-instructions 👈

How does it sound? 🙂

Hello Radka.

Thank you very much to reaching back to me so quickly. I will pass your message to my friend and he will do as you suggested.

Thank you regards.

Thats wonderful and you are welcome. Please do not hesitate to ask if something is not clear enough along the way. My colleague and I try to keep an eye on the forum so you can proceed further smoothly. 🙂