Hello, I was looking at this casino, but we don't have much information from players, even though our safety index is relatively high.
Are you trying to find out more before giving the casino a chance? I've only seen one user review and about two complaints, which isn't much, so I'd be happy if you could get some feedback from players.
Then you could make a decision.
For your security index to be high, I tell my experience: I have been asking for my account to be closed for days due to gambling addiction and everything happens and, in addition, they do not answer me in the chat or email. I have all the evidence for whoever wants it, it smells like a scam to me.
Hello, I think I understand where this feeling comes from. Such experiences are something we are unable to test in advance; hence, a responsible approach has never been a direct part of the Safety Index. Which means that you should complain anytime you feel the casino fails to follow its own responsible rules. It provides us a chance to see how the casino handles such requests. You said everything happens, so has your account been closed?
What is the situation now, please? What steps do you need to take in order to self-exclude from this particular casino? There are no standards; hence, it would be great to know that.
I should be able to give you feedback this week have had a withdrawal at this site for a few days. Went to verification, says I don't need to do any lol. Anyway I will post an update or whether things turn out positive or not. One thing I will say about the site is they use a terrible font which is bolded and makes it impossible to read for some words and phrases, luckily Casinos are so similar in what they write I can guess what the words mean.
Have posted a screenshot below to show how bad the font is...

I understand what you mean. It is really difficult to read, for sure.
Let us know whenever you have any updates regarding your withdrawal, for sure. We'll wait here.
I got paid today by Big Clash without being asked for ID. Maybe I already did it on a sister site, but it makes a welcome change from the drawn-out waiting game, resorting to threats to get paid or submitting half my life's documents to get verified.
Hm..what to say, really? 🤔
I'm just glad you got your winnings.
How long did it take?
I'm level 25 and they give you bonus money, but around €90 at this level for completing and winning.
Good morning. I have an account at this casino but after many deposits when I try to withdraw it has been in process since the 14th without any change in status. In conversations with support the answers are always the same and automatic stating that there is a delay. I am very unhappy with this casino and would advise caution.
Hello, that's very inconvenient. May I know what sort of answers have been getting thus far? The way I see it, the responses have been quite similar, so I wonder what they specifically told you. For example, if they claim that everything is delayed due to an unexpected number of withdrawal requests, I fear there is not much that can be done. Waiting seems necessary.
Did I understand correctly that this is your first withdrawal in this casino?
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