BEWARE OF THEM! - Lizaro Casino (page 6)

I'm doing this forum (cause i don't know if there is already one) to tell you that this is the worst casino ever. This sister site is the WORST of all. After losing soo much money I got nothing back. Had a few problems with bonuses.. the support never resolved a anything. Ex. Today I deposited to get a bonus. I activated the bonus and then deposited....the system apparently didn't activate the bonus. I didn't see it and I played my money....after I saw that it wasn't activated I reached to support and told them. The said that they couldn't activate it cause I played my money which is irrelevant.,... I did activate the bonus and then played....how is it my fault that their system didn't activate the bonus. They dismissed me and closed the chat. STAY AWAY FROM THEM

How do I make a complaint against lizaro.com and harrys casino. Both owe me £200 withdrawals

Hello, enter the complaint section and go to "submit complaint." Since those casinos may not be licensed under the GGL, you might not find them on the list of casinos, but do not worry; you can always use the option "the casino is not on the list."

https://casino.guru/complaints/create 👈

Kindly note that we provide casinos with 14 full days to pay out the players. This time frame is always applicable and I guess it is better to say that straight away.

Thank you 😊

Anytime. I wish the complaint wasn't necessary at all, though.

Has maybe something changed since yesterday?

Today marks day eight for me with no progress. I've now been informed that there have been technical issues with the financial system in recent days, causing a backlog of withdrawals, and that these are now being processed quickly. I'm starting to doubt this; I suspect it's a stalling tactic to frustrate players until they cancel their withdrawals. I won't do that – I have €500 pending that this casino has owed me for over a week. I'll post an update here as soon as I know anything new.

How long did you wait in total, and when was your account blocked? Just like that?

It's back open now, i can log in 🙄however my withdrawal is still pending. Surprise Surprise.

I don't understand what the problem is with them

Not like it's thousands so why cant they just pay, its beyond ridiculous

I see; we usually try to present the pros or possible consequences for the casino, though.

I understand you want to be done with that, but a refund blocks our way to investigate delayed payments and possibly lowers the casino's rating if the withdrawal can't be resolved.

To me it seems this casino is not well organized; therefore, I'm truly glad to see the account was reopened.

I agree with the rest. The casino's claims of far too many requests, coupled with the non-fulfillment of even the smallest ones, often irritate me. Sometimes it simply looks like the casino has stopped paying completely. Yet saying it is all due to overall delay sounds better than admitting that they lost payment providers, for example.

This was just general experience; I have no insight into Lizaro, which, as its unpublished index states, is "questionable" and can be changed before publication.

Technical issues with the financial system were observed. And mainly players from highly regulated markets have been sharing the same experience. Thank you for mentioning that!

I saw this pattern earlier and hopefully the casino will soon establish a way to pay out.

I dont think my bank will refund me. Im hoping that you getting involved will bring this to a resolution.

I just don't get it, there is absolutely no issue. I have verified myself with them so why cant they just pay me. I know its not a huge amount but this is extremely frustrating.

From your experience do they pay out when you have got involved?

That's what they keep saying to me. There is a delay, a back log of payments. I dont even think I'm speaking to a human on the chat, it's just the same old thing everyday.

It's not right. Im on day 7 and they say payout is within 3 days so I dont know what is going on.

Im new to all this and this has well and truly put me off. I won't be doing this again.

What was supposed to be a bit of fun has turned into a nightmare experience to be honest.

I agree with you. It's an absolute nightmare. Today is day nine since I requested my withdrawal. I was told in the chat today that the withdrawal could happen anytime TODAY. Here's a screenshot, unfortunately in German. She assures me the money will be paid out today.

They keep saying that to me. I'm in the final stages blah blah. It's just lies all the time.

I've asked straight out am I getting money or now, oh yes definitely they say. Well we will see.

Has anyone actually been paid by them I wonder?

Let us know what happens and if you get your money. Im sick of it now so I'm not stressing myself out anymore.

I assume you're from England. Lizaro's Terms of Service list the UK as an unsupported country. It's questionable whether you'll ever see your money. I'm from Germany, which isn't excluded from Lizaro, so I'm still hoping to get my money.