Betzillo Casino - general discussion

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Made multiple withdrawals then on same day they made me redo kyc multiples times and then started playing games and givingutiple different excuses and becoming a joke

Hi, I’m sorry you’re dealing with this. First, how long has this situation been going on?

You mentioned making several withdrawals on the same day, after which the casino asked you to complete KYC again. Have you now been successfully verified, or is the process still ongoing? If you haven’t been verified yet, you won’t receive your money until that process is complete.

I have been verified twice uploaded multiple different photos and been verified they keep telling me wait 24hrs and it will show in your bank account and just copy and paste complete lies I have screen shottedost of it

I was meant to add more photos earlier but accidentally pressed suit I have emails saying my kyc is fine to

They kept putting it back in account then I made a 500$ withdrawal they gave me that now playing games with the 400 and they keep telling me it's been processed and it will show in my account I keep getting the run around and told different excuses they are really in professional I have emails and screen shotted everything I messages them every hour

My kyc been submitted and approved multiple times

i have 100 screen shots of all there lies

The screenshots help explain why you feel you’re getting the runaround. Your email confirms that KYC was completed, although it also mentions further review by the provider. In the chat, support mentions a 24-hour timeframe and checking again by the end of the day, then says it cannot give a definite timeframe because of the withdrawal volume.

It’s good that the $500 arrived, but we still need to establish whether the remaining $400 has actually been sent.

You mentioned in the chat that this has been going on for around two weeks. Could you confirm the date you first requested the $400 and whether it currently shows as pending or completed in your withdrawal history?

If it shows as completed, ask support for a transfer confirmation and transaction reference that your bank can use to check the payment.

Keep the full screenshot collection. The most useful additional screenshot here would be your withdrawal history, showing the dates, amounts, and statuses, including the withdrawals returned to your casino balance. Please hide any personal or banking details.

If the 500 arrived, I'd still wait a bit for the other 400. But if they appear as paid and there's nothing in the bank, I'd ask for the transfer number to check.