BetWhale Casino - general discussion

If you want to discuss anything related to BetWhale Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been depositing here a lot recently... really like the games and website.

I've never been able to withdraw due to not achieving coupon playthrough requirements.

However,

I made it through playthrough and I am trying to withdraw $1900

I have sent them the required verification documents, so I will have to wait and see what happens...

I will keep everyone updated 🙂....

🙏

Hello, congratulations on your win and I hope everything goes smoothly. 

I also see that you are going through verification, so if anything comes up, you can certainly share it with us. Hopefully this will go well and you will see your money as soon as possible.

I'll be here if anything happens. 🙂

Thank you 😊

I appreciate you and casino guru 🙏

We're glad to hear that and are always ready to help.😉

Hey everyone, hope you are well...

Betwhale does payout...

However,

They do pay in increments.

I won $1700,

And was able to withdraw $500 at a time; which takes 3 days (not including weekends)..

But at least they do payout 😁

I appreciate that, even if it did take a couple weeks...

Good luck everyone ☺

Well, that makes me happy and glad you got paid. Of course in some cases it's not the nicest not to get the full amount, but as long as it's only for three days it would be fine for me too. 

So will you continue to play here now that you have some information about how the withdrawals are going? 😀

Yes, I am loyal to the casinos that are loyal 🤗😊

I think that's quite reasonable. I would have a similar thing and stay where I feel good and there are no significant problems. 

If you have any new experiences, feel free to share them. 🙂

My honest advice is do not deposit money into this so-called casino. For a ridiculous amount of 150 euros, first they need 7 days for 3 documents for basic verification and then for the payment I get an email that the money will be paid within 72 hours. 150 euros people today 7 days have passed, every time I contact them and every day the same story. My advice is do not deposit money here. I do not know if I can complain here directly or?

Respect, I have a complaint about betwhale casino. On 17.03 I received an email that my money would be paid out within 72 hours. More than 7 days have passed, every day the same lies. The account has been verified and the amount in question is a ridiculous 150 euros.

Hi, you can also file a complaint here but I'd hold off for a while. We give casinos 14 days for both processes you mention. 

As far as verification is concerned, you said you need about 7 days, should that be now that you say you are waiting for 7 days, so you are still not verified? You can't withdraw the money without that and most of the time weekends doesn't count because that's when the casino doesn't always do such things anymore.

So try to look at the documents first and when they are in order, then withdraw. If the whole thing has been going on for quite a while and you are approaching 14 days, let me know and file a complaint.

Hello. I just want to let you know that the money was paid last night, thank you anyway. But 150 euros to wait 10 days is definitely a show. Verification took 7 days, three documents.

I'm glad you have your money. Of course the verification could be faster, but if you don't do it on a weekend it's two days less. The casinos are also trying to take this process seriously to make sure everything is in order. It didn't take long from the time you verified to get your money, so I guess it's not so bad. From this point on, it might be better since you wouldn't wait for verification.

Anyway, do you think you'll play here again?

Trust me, never again. It's logical that they left an impression of insecurity, in addition to 100 other casinos and betting shops where you can get money and 10k within 24 hours, why would any normal person even get nervous here and think about whether and when they will get 150 euros.

I accept the reasoning so it's okay. I just wanted to say that it was probably due to verification because you can't withdraw money without it as a successful one. But I can see what your attitude is, so good luck in casinos like you described.😉

I have experienced huge stall tactics in withdrawing my winnings.

Customer support now states: "...we are really sorry for the delay caused because of the high volume of withdrawal requests. I've already escalated this matter, and the billing department will check and approve it as soon as possible, and you will be notified via email as soon as your withdrawal is approved. Once again, we are sorry for the inconvenience, and your funds will get to you as soon as possible. We thank your patience in regards!"

I initially deposited $800 in crypto with a bonus of $1000 and a rollover. I've since played through the rollover 2x and have submitted all KYC and even received two withdrawals (requested $2500 but only paid $300). My account balance is now almost $8000 and I have not even been able to withdraw even my initial deposit. Requested $2500 on the 11th of April and still waiting....the first two payouts were approved in 5 business days and deposited in less than 48 hours.

Does anyone have any insight or advice on withdrawing the rest of my winnings? I have since stopped betting as I'm unsure if I will ever get any winnings.

Just received this email from them. No other sportsbook I've used has ever had issues like this

Greets xxxxxx,

I totally get where you’re coming from and pardon for longer processing time, the team had Easter holidays, plus the flow for the previous week was quite overwhelming — we’re still actively working through all the pending withdrawals to ensure every winner gets paid. As much as we’d love to speed it all up, we’re also human, and our team can’t run 24/7.

I truly appreciate your patience. I just want to reassure you that your transaction is in the queue and being handled as part of our daily processing. I wish I could give you an exact date, but right now, I can only confirm that it’s in progress and moving forward.

Thanks again for your understanding — it means a lot. We’re doing our best to get everything sorted out smoothly.

I now have a pending request that has been waiting for approval since the 11th of April. I've been fed multiple "it will be approved on x" and I'm still waiting.

Customer support now states: "...we are really sorry for the delay caused because of the high volume of withdrawal requests. I've already escalated this matter, and the billing department will check and approve it as soon as possible, and you will be notified via email as soon as your withdrawal is approved. Once again, we are sorry for the inconvenience, and your funds will get to you as soon as possible. We thank your patience in regards!"

Either this is a stall tactic to prevent customers from withdrawing their winning or the company is seriously insolvent. Neither are great options...

Unfortunately, as it is related to sports, we won't be able to help out here.

But hopefully they will soon solve that, if it is really just a technical issue. Right? Or withdrawal overload, to be exact.

Please let us know how it goes, for sure.