Betvistas Casino - general discussion (page 2)

I have the same problem, the Casino does not pay me.

Hmm, I don't know what's going on, but I saw Kristina asking in your complaint if you could confirm whether you got the money or not. Would that be possible ? You can do so on this link here. 

Hi, how long has this situation of yours been going on ? We give casinos 14 days to sort out the withdrawal process. Have you verified your casino account yet ?

However, I also noticed that you have an open complaint with us and if nothing moves forward within the mentioned time, we will intervene. If you would like to know what to expect when you open a complaint with us, you will find useful information here.

I'll keep my fingers crossed and if you have anything new, don't hesitate to let me know.

Hello Jaro

Today marks 14 days in a couple of hours.

And the Betvistas Casino has not paid the winnings from what I see to any player.

In my case, I deposited money twice following their requirements and still, there is no way to communicate directly with someone at Betvistas casino by any means.

I hope you can do something at least communicate with someone at the Casino.

I will be attentive to the response.

Thank you.

I think it would be very appropriate to tell Kristina that it has been going on for 2 weeks in your complaint. 

However, did the casino give any reason why it's been going on longer or did you not find out anything ? Have you already verified your account with the casino ? 

Well, let's see what can be done and where your case goes. I'm really hoping that everything gets sorted out and you get your money. Be sure to let me know if you get any news. 

I have received nothing

And it's almost a month

And I'm almost a month away

The Casino has not given any reason, in fact there is no way in which you can contact anyone at the casino.

There is a Telegram group to which they direct you for any clarification https://t.me/spinblizbot But it is only a Bot that is not of much use, in fact the same bot tells you that if you want to return to the page and the place where It takes you to another site that is exactly the same, just with a different name https://www.spinbliz.com/#/ but it is the same page and in fact it sends you to the same Telegram channel.

In fact, there is also a Facebook page on the Telegram channel https://www.facebook.com/groups/1727197630908722 in which several people have complained about payments that never arrived for anyone. On that FB page you can't talk to anyone either, but recently on January 6, an Admin of that page posted a comment related to the complaints, in which they say in English that please stop posting things about a foreign casino that doesn't have what to do with them.

"Adam Palmer Admin Top Contributor

For people who keep posting about some foreign casino spinbliz this page is Spin Blitz a UK gambling page, it's nothing to do with any South American casino?

No one here can help you with any casino issues.

This page is not spinbliz! It's Spin Blitz. It is not the same."

So it is in no way possible to contact anyone from Betvistas. Everything seems to be a scam.

Hi, I'm so sorry, actually your case has been dragging on for quite a long time. Would it be possible to update your complaint on this link: https://casino.guru/betvistas-casino-player-s-withdrawal-is-delayed and tell Kristina that you didn't get anything ?

It would certainly be useful so that she can move on with your case and so that the complaint doesn't close because you didn't reply. It would be a pity if it is possible to help you.

Would that be an option, please? 

I see, so it is not possible to contact anyone, therefore you did not get any answer from the casino why this situation arose. 

However, you have an open complaint so we will see where this goes and if our team manages to contact the casino. 

I also noticed that you have a complaint against Betvisa Casino, which is not the same casino as Betvistas. Then to which casino is your problem related ? I'm just asking to clarify. 

Unfortunately, the choice of this casino was not the best, because they have a pretty low safety index and a couple of warnings. I think that no matter how it turns out you will definitely be careful where you play in the future because I would avoid such a casino and not deposit here. 

Well, on the other hand nothing is lost yet and we'll see what we can do. 

They don't solve anything for me

Are you in any contact with the casino and try to ask them what is the problem with the withdrawal ? Do they have any technical problems or why is it taking them so long ?

Well, your complaint is still open, but I think it would be better if you describe more because we can't learn much from these answers. 

My case has been going on since December 20th when I won and I have not been paid, I cannot communicate with anyone or advisors, no one.

Perhaps in this case it would be good if you answered all of Kristina's questions in complaint in one post. If you reply to one of the three and then reply again a week later to the next one, you are just prolonging the time for the team to investigate and contact the casino. So try to keep an eye on how your complaint develops and the responses from Kristina. 

Anyway, you still haven't heard anything new ? No one from the casino has responded to you at all ?