BetsEdge Casino - general discussion

If you want to discuss anything related to BetsEdge Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I signed up and played at betsedge, then paid out € 300 and uploaded my documents on Friday! I don't get any message back from support and my account has not yet been verified

LG

Does the casino have a live chat? Some casino supports don't work during weekends so it's possible you'll get the reply from them today or tomorrow.

No, the casino doesn't have a live chat, just a message option ... but I don't get an answer

I'd say if they don't reply within Friday, then you should consider submitting a complaint, I'd also try to contact them from a different email address.

I have already submitted a complaint .. the support does not answer back no email nothing!

That's strange since you contacted them on Friday and it's Wednesday 😕

Immediately after my payment I received an email that it was in the process ... I also replied to this email but there is no answer and my things are not processed

Oh, I have read all the comments, and also I heard the wrong opinion about Bestedge Casino from my friends. In general, it isn't easy to find a reliable online casino. Because my friends have been playing in the casino for a long time, they helped me choose a trustworthy casino where the chances of winning are high. My favorite is slots. Every time I want to play, I make a small slot deposit. I don't put a lot of money in slots, and If I see that I lose money, I immediately withdraw the funds. Very comfortable with making such deposits.

Hello .. got my money yesterday! After I wrote another email to the gambling authority curacao and described it. Then I wrote to the support again and told them that I had complained! Then I got my payout but no answer from the support so far! I will not play in this casino anymore because there is simply bad support

LG

Good news! The fact you got your money is the most important factor, but I agree, if you have bad experience with the casino, don't play there anymore and find a better one 🙂

My experience with the site is not being very pleasant as it is impossible to have any contact with support. On August 5th I registered and made a deposit because I like the games and it is an apparently appealing casino. On 06/08 he says the request for the sake of winnings and I uploaded the documents for verification. The mobile number can only be verified by support and then the saga began... No answer! I managed only 1 time contact in the live chat but after my question the assistant turned off the chat. On 12/07 I receive an automatic email stating that the withdrawal has been cancelled, in case I didn't cancel it to contact support! So I did... Nothing responds... I made another withdrawal request. I don't know what else to do, but apparently these gentlemen don't want to pay! Any suggestions on what I can do?

Hello, please contact the gaming authority certria@gaminglicences.com with your problem

I'm sorry to hear that. Unfortunately this is something we see quite often - casinos no communicating to players. It doesn't have to mean that they don't want to pay. It can simply mean that the customer support us understaffed and they simply don't have time to reply. Anyway, if they don't reply and you still can't manage to verify your account and withdraw your winnings, I suggest you to submit a complaint here: https://casino.guru/complaints/create

Yes, that's what I plan to do in case they don't answer me. How did you get mobile number verification?

Hello ... didn't have to press my cell phone number, just enter it! But everything else I had to upload to verify my account! And that took a long time or the support did not answer and did not process it! They only processed when I complained to the curacao gaming authority and informed them of this by email! Until today I haven't had any contact with support! Got my payout and then closed my account right there !!

Lol, the support still didn't reply? 😀 😲

Thank you for your help. Yesterday I sent the email to check with the casino's CC and today the money is in the account!

Nice. How long time have you been waiting for the withdrawal?

August 6th. But the problem is that they canceled my withdrawal without any explanation.