Betroller Casino - general discussion

If you want to discuss anything related to Betroller Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Betroller Casino has been withholding my funds, 414 USDT, since January 7th. I was assigned verification, and I promptly provided all the documents (passport, selfie, Taxpayer Identification Number, SNILS, utility bills, transfer statements—all the documents they didn't even ask for). To this, I received a response from the security service: "The Security Service has no reason to believe that this user ID belongs to you." After this, they stopped replying by email and won't perform verification. I provided all the photos—probably about 50-60 in total, from different angles and backgrounds—but the security service is ignoring me. These are outright scammers; they respond to other emails, but not mine.

I don't recommend anyone get involved with these scammers. I didn't do anything wrong, I won some, I lost some. But they refuse to verify me.

What reason do they have to not believe that is you, though? Do you have any clue?

They simply replied to me: "We have no reason to believe that this ID belongs to you." After that, they ignored me by email and have not responded for about 14 days. They are scammers. I sent them my passport, selfies, transactions—I sent about 60 photos, but they have not responded to me.

Oh, let's now hope that the casino will respond to the complaint and share what made them believe the KYC wasn't successful.