BetPRIMEIRO Casino - general discussion (page 3)

Thanks for the info; I've already done that! Best regards!

Thanks, I've already done that! Best regards!

We thank you.

If you ever come across any confusion at any casino you can ask and if you know that the casino has said something different than us you can use the feature that Romi sent. 

Thanks again.

I've been playing at this casino for a while now, and I have to say, it's one of the best online casinos I've ever come across. The selection of games is incredible, with hundreds of slots, table games, and live dealer options to choose from. The graphics and sound quality are top-notch, and the site is super fast and responsive.

How's the withdrawal speed there? If you have any experience, please.

I can tell you that! In Der Regen, within 24 hours! However, I've found it's often even faster! The casino has made an effort and improved! Best regards!

Top casino. Kindly assistents! Great company. I love it

une of the top casino, 5 stars, intuitive site funny top games and prviders, and why not mybe for a big win.

I think I know what's behind these comments. Can you help me and try to explain it to me?🙂

I love the casino

good casino but no big win after lot of deposit ..

Well, we informed the casino that user reviews can't be approved anymore because they have been quite suspicious right from the start and motivated by the casino. Those forum posts truly support that picture. 🙁

We are sorry to see such an approach and understand it must be weird for honest players.

Good casino, payout was quick.

I’ve been trying to withdraw my 5,500€ winnings since March 27th. Despite live support confirming my account is FULLY VERIFIED, the system keeps asking me to re-upload my ID and address in an endless loop every time I try to cash out.

The chat support is useless, just telling me to "use incognito mode," which doesn't fix this system bug. I also sent a formal email requesting a manual fix from their technical team, but I have received ZERO response. It feels like a deliberate stalling tactic to avoid paying out a larger sum. I will update my rating once they fix the error and process my money.

Stay away until then!

Hey, it doesn't seem very user-friendly to me if it's like you say. I know that casinos sometimes need a little more time to verify your account, but I don't understand why they keep asking you for the same thing—that doesn't seem quite normal to me. But does it always happen that when they ask for ID, they reject whatever you send? 

Hi Jaro,

To answer your question: No, my documents weren't rejected.

The Live support checked them and explicitly confirmed that my account is fully verified. Was the problem a system error, or perhaps a tactic? Every time I clicked "Withdraw," the website ignored my verification status, and I ended up in an endless loop where I was asked to re-upload my ID and address.

The most striking thing about it? Customer service was completely useless, and my emails were ignored. But as if by magic, a "support manager" contacted me immediately after my public complaint. Suddenly, the system error was fixed, and I was able to request a withdrawal.

However, I immediately encountered another misleading delaying tactic. The withdrawal page clearly states that you can request up to €4,000 at once. But if you try to do this, the withdrawal is rejected. The actual, hidden daily limit is only €1,500, and there's no warning about this until the request is rejected (which resets the waiting time). Since I've been blocked due to a technical error since March 27th, I've missed days when I could have used my daily withdrawal limit of €1,500. I asked them to show some leniency and approve a higher amount today, as the delay was their fault, but they refused.

To protect my winnings from such practices, I requested a 3 day self-exclusion period. My account is therefore blocked for playing, and I can only withdraw. The first €1,500 are supposedly already on their way. I'll leave this complaint open until the full €5,500 has been safely deposited into my bank account. I'll keep you updated!

Cheers,

Varle007

Thanks for the additional information. I believe you’ll get everything and there won’t be any further issues. If you’re verified and it’s been fixed, that’s probably what matters.

If we’re talking about a daily limit, they probably should have mentioned it in the withdrawal terms as well. But I’m sure they have it somewhere in the terms and conditions, and sometimes they might be counting on the player not to check it, and just as you say, the withdrawal time gets extended.

Anyway, let’s focus now on whether you’ll get the first payment, and be sure to let me know.

Update:

I am updating this review to confirm that Betprimeiro has now successfully and fully paid out my entire winnings. After the initial technical issues and my complaints, management stepped in, and the withdrawals were processed reliably.

While the start was rocky, I want to be fair: they proved that they are a legitimate casino that pays out big winnings. Everything is resolved and okay now.

See, that’s how it should be. It’s definitely a positive thing that it got resolved and didn’t take an extremely long time.

I also believe it left a good impression on you.

So will you stay here and keep playing? 

Hi Jaro, I just won another 3.500€ and dropped a self exclusion for 3 days, so I can withdraw it. I will play there from time to time.

Cheers Varle