Betnova Casino - general discussion

If you want to discuss anything related to Betnova Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone tried this platform before? Including regular deposits and withdrawals.

It is a fresh casino, and we have just a few user reviews here, actually.

Have you tried this one already yourself?

This casino is a scam! They stole $300 from me!

Hello, I checked your last posts and found out that you usually enter a new thread and post that the casino is a scam because it has somehow stolen from you. Shall we perhaps look more closely together at how to form more handy posts? What do you think?

Let's start with what happened to you.

Hello.I deposited, completed verification, and used the platform normally. After I requested withdrawals, delays started and later around $300 was removed from my balance through "manual adjustments".Support referred only to general Terms & Conditions without clearly explaining the exact reason or providing actual proof of wrongdoing.I also received emails saying withdrawals were successfully processed, but no TXID or blockchain transaction was ever provided.That is why I am sharing my experience and warning other users to be careful.

Thank you, this is certainly more helpful. May I ask whether those adjustments were associated with casino games or rather sports betting activities? I see you have already addressed numerous complaints against various casinos, so I believe you can lodge one more without an issue; hence my previous question.

Hello. My complaint and review have already been rejected. I don't understand why player complaints aren't automatically processed, while the casino's actions are considered normal. I used the site as a regular user: I played slots and bet on popular events like the NBA and the Champions League. There were no hidden programs, hacks, or fraud. The main problem is that the site accepted all my actions, verified my account, and then, after I turned a profit, simply withdrew my money via "manual adjustments," citing general rules without any concrete evidence. I believe players deserve at least a transparent explanation and a proper review of such situations.

Hello, I understand you did not expect that, but I ask you to give it a broader picture:

You challenged the casino through the complaint request; however, based on our guidelines, it could not be accepted. Hence, the complaint request was rejected. Do you think it would be fair to publish your negative review, which was basically the summary of your rejected complaint?

User reviews should be objective and beneficial for the community in the first place. Therefore, it could not be published.

Kindly mind that we do not accept sports betting-related complaints and user reviews. Purely casino matters are allowed for those two features.

I understand your rules, but that creates a strange situation: the casino can confiscate a player's money, citing general terms of the rules, while the player himself can't even leave a review of his experience simply because part of the activity involved betting.

I used not only bets but also other site products, including slots. The problem wasn't with the game itself, but rather that after a win, my balance was simply debited via "manual adjustments," even though my account had previously been fully verified, and all transactions were accepted by the system without restrictions.

I believe that this type of information is useful for the community because it shows how the operator behaves towards players after making a profit.

I think I understand you.

In my opinion, if the issue is not related to the casino brand, the situation is sadly different.

Honestly, I did not see your complaint request, but if you described the matter understandably and it still could not be approved, I sadly do not have much to add from the forum perspective.

In any case, as you can see, you can share your opinion with the community on the forum, just as you do.