BetMGM Casino WV - general discussion

If you want to discuss anything related to BetMGM Casino WV, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This is a nice put together casino but not many slots and they are low quality. They lean heavily on sport betting. They take Mastercard but NOT for withdrawal. They advocate responsible gaming which I like and even provide links for gambling problem. If they focused a little more on slots it would be nice.

Unfortunately many casinos are just a side project of sports betting companies. I don't have personal experience with this one, but according to what you're describing here, that could be the case.

Flash news.

This casino doesn't accept players From Canada with exception of Ontario residents, and I quote their FAQ page:

Do I need to be an Ontario resident to register and/or to play?

No, you do not need to be a resident of Ontario. However you must be within the borders of the province of Ontario to register and play our games. If you travel outside the province of Ontario, you will not be able to play until you are once again within the borders of Ontario. Please also see our FAQ section titled ‘Geolocation’ which can be found under the ‘My Account’ heading to the left.

Hello and thank you for this information. 

We're currently working on the task of how to effectively separate the Canadian provinces so all those details will be visible to each province separately.

I'd think it's always a good idea to inform the casino every time you plan to travel outside the province.

It's a general suggestion 🙂

It's not a problem. As a casino tester and player who lives in Quebec Province I'm happy to provide as much information as I can. I have been away due to health issues but I will start sending my reports to CasinoGuru Team ASAP.

Cheers.

Oh, glad to e-meet you Mr. tester 😉!

Hope you're alright now. 

If you're in the mood kindly share some insights with our community, feel free to start your own thread.😉

Hello, yes I'm better thank you for the kind words.

Today I submitted a review from one of the online casinos in my province.

On another hand, I slowly will send to Casinogury the list of about 10 new casinos I have been testing and playing, and how popular they have become in Quebec regardless of our Local Casino.

Warms salutations from Montreal.

Hello there, sounds good!

The more casinos we test, review and publish the better for players 🙂

Warm greetings from the Czech Republic.

 Czech Republic and my dear Prague!!!! ohh i Love that city, i was there in 2017. I will go again in the future!

Oh, that's nice!

Prague will be waiting for you 😉👍

I use to play BETMGM casino online last Thursday I won about 25,000 on free spinning on extra spins so will not show win money until you end the free spinning but I was playing almost 3 days but still not finished because my internet also not go very wells, so I desire to stop the games by called them to help me out and they told me to login to the games of still win money they can see, but after they saw how much they proteined bad servers of the phone and hang up on me, after that the games has been deleted from the website and I called back many many times they all told me the same to login to the games I was played but I said the games was not here anymore,They only said sorry I couldn’t help you if I can’t login😭 This is horrible I was lost a lot of money to the website and in the real casino but when I won just deleted my win. Please I really need help specially for now I already have hard life.

Hey there.

I'll try to sum it all up a bit, so please correct me if I'm wrong:

While playing a certain game (the name would be pretty useful, I'd say) you triggered a free spin bonus game. Due to a bad internet connection, you only played out a part and then left the game. Meaning, the bonus round wasn't finished, so the amount won is just partial winnings hence wasn't credited to your account. Right?

Now you can't find the game to finish the bonus round. Did I miss anything, please?

What I don't understand is why you should log in to the specific game or games, I would say you must log in to your casino account to see casino games available.

Can you advise me?

Yes very close I didn’t finished free spinning in the middle of the game s, but the price still there until I called the customer support, they told me to login while I’m talking to them then after they saw my winnings became he said now I see and after he sees he pretending he doesn’t hear me and hang up the phone after that I kept calling again but now the games was deleted from the website. No more the games I was playing has one the similar but not the one I was played. I’m sorry if my English not to good. Very thankful for your help.

I think I understand the issue better now - thank you. Now I know the casino wanted you to log in while you were calling them to solve the problem. You were supposed to log into your casino account - right?

Sadly, I believe you broke a rule associated with bonus hunting.

But, to be sure: Was any bonus active while you closed the bonus feature game, please?

Because if so, this is something casinos don't like at all.

I feel it would be good to add that only some games save your progress - in general you may encounter games without this ability.

For that, can you name the game you played, please?

I’m got free spinning from the website not sure that I got ability to play? But I never or do not know how to do anything bad I’m really win on the games. The game call Finn golden tavern. Please help me.

Sadly, I can't help you because I do not have access to your gaming history. Nor I don't know why the casino blocked your account.

I will provide you with a link that allows you to create a complaint here on our website, however:

https://casino.guru/complaints

Submit one and do your best to explain the situation, please. Hopefully, the complaint handler will understand.

I’m so sorry to make you confused of my question, yes now I can’t do anything on the game because they blocked me, I believe because I kept complain on the website. I really need that money but if I can’t get it because I’m stupid thai I understand. Thank you for trying to help.

No need to apologize 🙂.

I think you should try to create the complaint here - on the Casino Guru website (use the green link I sent you or click right here now)

We all make mistakes, and I'm not particularly sure about your issue, so I believe you can only benefit from the complaint.🙏

I would try it if I were you.