Betmexico Casino - general discussion

If you want to discuss anything related to Betmexico Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Terrible customer service, they don't resolve anything. I've had a game glitch for over 3 months and they haven't fixed it. I won a bonus and a jackpot, and the game froze and now it won't let me log in. It gives me error 212 and customer service isn't resolving the problem.

That sounds very frustrating. Trying to resolve the same issue for more than three months is certainly far too long.

From what I understand, you experienced a glitch in the game and won both a bonus and a jackpot. Has the casino provided any explanation at all? Did it investigate the matter with the game provider or tell you what happened?

If you have evidence documenting the issue, I would recommend that you submit a complaint with us. Our team will review the case and try to help if it falls within our scope and there is something we can do.

The casino just tells me to change my Wi-Fi network or device, but it doesn't solve anything. I already explained to them that the game won't load with any Wi-Fi network or device; it just gives me the error.

And then they give me this to check my network

Can you help me? I don't know how to contact the game provider. The provider is Games Global and the game is Betty's Big Bonanza. I already tried to file a complaint with you, but it won't let me write in the section where I detail the case.

If you have already tried different devices and different internet connections and the same Error 212 keeps appearing, then simply being told to change your Wi-Fi again doesn’t really move the issue forward.

For a game-related dispute like this, the casino should normally be able to escalate the case to the game provider and check the relevant game records. You shouldn’t need to find a way to contact Games Global yourself just to get the casino to investigate what happened.

Regarding our complaint form, if you cannot type into the field where you are supposed to describe the case, please try opening Casino Guru in an anonymous/incognito browser window and submitting the complaint from there. That usually helps with this kind of issue.

If it still doesn’t work even in incognito mode, let us know and we’ll look at the problem further.

Once you are able to submit the complaint, include the screenshots showing Error 212, the communication with the casino, and, if available, the exact date/time and game or round details connected to the bonus and jackpot. Those details can help our Complaints Team understand what needs to be checked with the casino and provider.

Just make sure any screenshots posted publicly do not show personal or account information.