Betmaster Mexico casino irregularities

This consultation is in general because there are several issues that happened between December 2023 and January 2024 in Mexico.

1. The people who answer via chat generally respond that they do not clearly understand what I mean and they ask me to contact my VIP agent.
2. My VIP agent does not speak my language nor is he available during Mexico time, you have to wait to write to him only in the early morning.
3. They offer an additional 3% on all deposits, but they only applied it to the last ones. When I reported it to the VIP agent, his response was that I did not understand that it is not additional. Days later, if they start depositing an additional 3%, "I do." I was right" but they never paid me the 3% of the previous ones.
4. This only happened on 1 occasion, from one moment to the next my account balance was below 20 thousand, I reported it and they asked me for evidence, what do you send them if there is no account statement, they only show transactions but without balance carryover, there is no how to prove it.
5. I participated in signing up for bonuses, in some they did grant it but in others they did not, the same thing happens as the previous point, they ask for evidence but there is no way to prove it.
6. When you win high prizes and want to withdraw, they only let you withdraw 60 thousand per day, but in my case for three days they did not allow me to withdraw with the intention of continuing to spend them.
7. Regarding deposits, two things happen, there are deposits that do show them as received but they do not credit them to the balance and the other is that you deposit, they do not apply them at the moment and after days they pay them at the moment you are playing so that you do not notice that are already there, even checking the deposit records it is not there but according to them they are in the balance.
8. The worst of all, having real money 28 thousand, they gave me a bonus of 195 pesos, and by betting on slot machines with my real money, I won 178 thousand, it is worth clarifying that before winning the 178 thousand the bonus rule that was already covered was already covered. I had to bet 950 to cover this, however they do not accept that I covered it before winning, now after I win the 178,000 with that your maximum winnings rules x your bonus should be covered, I continued playing and won 57 thousand, by that time At the time there was no way, no rule or bonus that prevented them from winning, however they were even eliminated from the winners table of the same game.
9. When they no longer know how to answer you, they only tell you that it is the supplier's problem.

I do have evidence of several of the topics I mention, which I shared with the casino at the time, but they never answer you clearly, they tell you that they don't understand, that you read their terms, etc.

What can I do about this, the casino is in control of everything, they don't give you a balance carryover so that what you enter, spend, win and withdraw is TRANSPARENT, everything you say is your word against mine since you manipulate. The system deliberately removes or adds information, what can I do, who do I go to?

If there is no way to beat them, at least I ask you to recommend forums, networks, etc. so that I can inform others so the same thing doesn't happen to them.

They practically rob you, it's not that you bet and lose, they keep your deposits, they eliminate prizes, they don't let you withdraw even if you have your balance, this is theft and scam.

Just to add to that, the associated complaint is available here for all to follow.

Any update on this topic? I had a similar case recently.

I looked up the player's complaint, but apparently he quit responding, so there is no update available.

Do you care to explain your situation, please? As I can see, the post you responded to is almost a year old; many things may have changed.

Due to upcoming Christmas, you may experience a delay in response, though. We appreciate your kind understanding!