Betinia Casino - general discussion

If you want to discuss anything related to Betinia Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They are scammers

Oh, just found this post.

Even though I just replied to you elsewhere, this is a more appropriate place.

Thus, allow to paste my reply here:

There is a huge difference between complaining here on the forum and ignoring serious complaints we intended to investigate in order to find any irregularities you are probably mentioning now.

You seem quite concerned about that, Thus, I ask you to address your closed complaint again.

I'm quite convinced you probably overlooked this:

"Regrettably, we have not received the ruling of the alternative dispute service from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Authority's (ARN) verdict. Until then, we appreciate your understanding."

But don't worry, you can reopen the case at any time by choosing "reopen".

I can assure you there is nothing we aim to hide, and your complaint is fully available right here.

🙏

So they have locked all my withdrawals until I am verified

Sent in everything they needed 1 week ago but nothing happens. I have a balance of SEK 5912 that I want to withdraw

Hello, you wouldn't have been able to withdraw the money during this process anyway, so it's not really that important that they blocked your withdrawals. 

I suppose once you pass KYC successfully, then that will change. 

But when you sent the documents, did you manage to find out if any were approved or rejected or not at all? We give casinos 14 days to verify a player and I see that you have been waiting for a week, so if nothing happens in this week, then you can file a complaint and we will try to help you. 

What do you say?

Betinia is a Joke never had such a complicated verification procedure before

I'm on their chat almost everyday but they are not helpful at all

Apparently sending bank statements in pdf file for 3 months back

Selfie with passport.passport copies and bills is not enough

They demanded I use their partner Kreditz to log in to my bank and collect my entire bank statement history using Bankid software

This is where I draw my line I have politely declined as I don't see any relevance and I don't think Betinia should have access to such sensitive information. As it's irrelevant for my withdrawals

I'm not excepting them to ever pay me but if you can help me I would really appreciate it

I will eventually take Betinia to court if they still insist to keep my money

We will try to do our best. I see that enough has been rejected and so I am not sure how it will go on. Anyway, our team will try to advise you whether to continue or not and whether this is a normal thing. I know that most casinos are happy with a 3 month old bank statement, but if they want quite a bit more and you still can't get through to them, it's best if we leave it to our experts.