Betify Casino - general discussion (page 3)

Oh, I see. Can you be more concrete, please? What seems to be the problem? Feel free to share a screenshot of the trouble. In advance, I would like you to use the regular hacks, though:

• clear the whole browser—cookies especially
• use that browser in anonymous mode
• use different browser
• try a different device/internet connection

Some of those usually help.

Hello, is anyone currently using Betify?

What happened to me is unacceptable, I'm a player

I'm a level 6 VIP, so someone who plays a lot. On the morning of December 25th, I tried to access the site and, magically, the two-factor authentication I never requested was activated. I sent several emails in the afternoon, but managed to access it and found the site at 0 with some strange movements, to which I attached the photo, made between December 24th and 25th. They replied that my account could indeed have been hacked. But the fact that they don't refund is unacceptable. What can I do?

Hello,

I understand your situation is very unfortunate. However, I bet the casino has stated in the rules that hacked accounts and their balances can't be refunded. I understand how it looks from your perspective.

We live in a very dangerous cyber era, and such situations are, sadly, quite common. Casinos (or even banks or state offices) are unable to prevent such situations. Banks at least offer insurance to reduce the harm done, but casinos are different. Hence they instead state in the rules that

"4.6. You are responsible for all actions that are carried out on your account, as well as for the safety of your password and for all losses that may be incurred through the fault of third parties.

4.7. You are obliged to immediately inform the company about unauthorized access to your account and about a security breach. The company is not responsible for any unlawful damage caused by other persons who have gained access to your account."

I don't believe we can assist you if someone hacked your account, resulting in the loss or withdrawal of funds. You shall see more in the complaint.

The casino is generally good. However, I've noticed that if you want to withdraw more than €100-€500, the entire withdrawal process is delayed. Normally, a €100 withdrawal is processed within 24 hours. Now I have €2200 in my withdrawal request, but nothing has happened, and they say they have 48 hours. Why is there such a difference? Especially since I had to split the withdrawal because I can only withdraw €1750 per day.

There should be no difference, in my opinion.

Have they asked for some additional documents for verification, perhaps?

This could happen if the amount is higher, actually.

No, I've been fully verified for a long time.

The payouts simply aren't moving at all.

They won't pay out after 48 hours as stated on their website. It's always the same with them.

Just as I suspected.

I'm supposed to wait until Friday because they have too many applications.

That's simply 5 days instead of 24-48 hours.

It's always the same at the casino.

Paying a higher amount unnecessarily prolongs the process.

It's not just this casino, I can assure you.

But I hope the casino will catch up with the daily operations soon, and that this issue will be resolved. Kindly give us an update on Friday. 🙏

Actually, I don't have these problems with others. But yes, I will report back.

Although I find 5 days simply outrageous. I applied on Monday.

Update: Both payouts did indeed arrive before Friday. One came after 48 hours and the other after 24 hours.

Hello and thank you for the confirmation! It is one of the quickies I've heard about in the last few weeks, I guess... Let's hope others are going to have the same experience.

Hello, I have a problem with Betify Casino. I have an open complaint, but they haven't responded to me for over 7 days...

Betify Casino – Withdrawal cancelled, account restricted, no evidence.

I am a fully verified player at Betify Casino. After a regular withdrawal request, the casino claims I cancelled it and gambled away the money, which I expressly deny.

Support is no longer responding. The account is restricted, the dispute remains unresolved, and the payout has not been processed.

I have repeatedly asked Betify to provide concrete technical evidence (IP address, session ID, device data) to prove that I personally carried out these actions.

This evidence was not provided.

Instead, support stated that the actions were "not contestable" and a refund was out of the question.

I was even told to create a new account with a new email address, even though the dispute is still open.

In my opinion, the process presented by Betify is illogical and not credible:

It makes no sense that a verified player without a bonus would request a withdrawal, cancel it a few hours later, and then gamble away the entire balance on blackjack – especially since I explicitly deny this.

As I can see in the complaint, the casino hasn't been contacted yet by our team, as we needed to wait for the 14-day time period to pass.

I will inform my colleague Attila to pass it on to one of our dedicated resolvers so the casino can be asked to provide details about all this.

Hello.

This is not a case of delayed payment. The problem is that the casino claims I canceled the withdrawal and subsequently gambled away the funds, causing the money to disappear completely from the account – which I expressly deny.

I understand that. Don't worry, it will move forward soon.