BetHype Casino - general discussion

If you want to discuss anything related to BetHype Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I requested the deletion of my account 3 days ago

My account is still active

I sent an email to BetHype support and was ignored.

I absolutely do not recommend this casino; I have never seen such ineffective and slow support.

Hi, did you contact them via live chat and email, and despite that, nothing? You didn't get any response at all?

Please let me know.

Hi Jaro, I contacted you by email and live support and got nothing.

If they haven't contacted you and the casino doesn't close your account, you can register a complaint with us. We will try to help you with your situation. 

Also, if I may know, why you want to delete your account?

Incredibly, they still haven't closed my account.

I want to delete it because I don't use it and I receive emails from the site, but if there is a person who has problems with the game and these people don't delete accounts, it's dangerous and I think illegal.

As I said, you can file a complaint with us if you want to close your account and the casino is not helping you. 

Of course, what you are saying could be dangerous, and it certainly cannot be that way. However, if a player says they just want to close their account, the casino can often persuade them to stay with bonuses. It's not the same as when a player says they want to self-exclude or are addicted. These are different things and should be viewed as such.

It also occurred to me that if you receive emails from them, can't you block them in your email so that you don't receive messages from them? 

I have blocked promotional emails; I simply want my account deleted so that my data is removed from your database.

I am now filing a complaint.

I understand, but I would like to add that I don't work for this casino, so they have to do it.

Since you have opened a complaint, I guess we will be able to assist you. If anything changes, feel free to let me know.

I find it incredible that after Hypebet failed to respond, they didn't put any banners on the page. This casino doesn't respect users' decisions and has no responsible gambling policy.

All of that should be put on CasinoGuru.

I'm sorry to hear that. 

As for whether this should be visible, you don't need to worry. The casino has been penalized, and your complaint is visible, along with the fact that the casino didn't respond. I think this can serve as a warning to other players.

With new casinos, it’s pretty hard to tell how they’ll behave, but this certainly isn’t how we’d like things to be handled—or how players would like situations to be resolved. 😕