BetFriday Casino - general discussion

If you want to discuss anything related to BetFriday Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I already have a thread about this under the Slots section, but I’m adding it here as well since it concerns this casino.

More than a week ago, I was playing Captain Shark by Wazdan. I triggered the bonus round and got a number of retriggers. After a total of 195 bonus rounds, I had won a little over 860x.

However, when the bonus round finally ended, I got a "Wallet Error" message and the entire win disappeared. I tried restarting the game, but that didn’t help.

I contacted Betfridays customer support, and they told me they would contact Wazdan. Since then, the only update I have received is that Wazdan is still "working on the issue."

I haven’t been given any information about whether this is an issue that only affects me, whether it is a known problem with Wazdan, or what is actually being done to resolve it.

So, after more than a week, they apparently haven’t managed to figure out what the hell happened. This is completely hopeless.

Hello Lumalee, I linked your original thread to this casino, but I understand you prefer a more direct connection. So, for any updates or if you want me around, just respond to me where it's better for you. I was hoping for real progress but now it seems like things are moving slowly. I'm sorry to see that.