Betcris Casino - general discussion

If you want to discuss anything related to Betcris Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Can anyone tell me if betcris intends to comply with Brazilian regulations?

Hello, you will probably have to find out such information yourself. But what do you mean by what you write. Are there any new regulations in force? What specifically would you like to know? It might not be a bad idea to ask the casino about some things. 

Yes, Brazil has started to regulate bookmakers and casinos, and in order to operate legally in my country 'you need to acquire a license, in this link you can see the houses that have made the process to acquire the license to operate in Brazil: https://www.gov.br/fazenda/pt-br/composicao/orgaos/secretaria-de-premios-e-apostas/lista-de-empresas/nacionais-06-11.pdf

I see that this casino does not register on this list. So a little digging and you found the answer to your question. So what are you going to do with this information? Did you want to know if they are regulated in your country so you can play there? Now, based on what you found out, you won't? 

⭐ 1 star — Terrible experience with Betcris

My experience with Betcris has been terrible. I deposited a total of USD $900 via SafetyPay, in three deposits of USD $300, and I have all the payment receipts.

After playing, I won and made an initial withdrawal of USD $500. Shortly after, my account was blocked and appears as "Account unavailable".

My account number is ECU533641. I've been trying to get a solution for almost seven days now. I've contacted them several times via live chat and email, but the support has been practically nonexistent. They just tell me to wait, without giving me a clear explanation or a specific date for when the problem will be resolved.

I have proof of all my deposits made through SafetyPay. My biggest concern is that, after depositing, playing, and winning, my account has been blocked and I currently can't access it or my funds.

Terrible experience with Betcris and their customer service. I hope they resolve my case and allow me to get my money back.

It makes sense that in this situation you would give this casino 1 star. Even though there could be quite logical reasons for temporary account restriction, especially when the first-ever withdrawal request is submitted, it does not mean much when the player is left in the unknown. Witnessing no communication for almost seven days? That's even worse.

Hopefully this is not the final state of events and the casino will reach out! If not, my colleagues will try to help through the complaint.

Thank you so much for your help and for taking the time to review my case. 🙏 My account is with Betcris Ecuador, ECU533641, in the name of Yina Alexandra Velandia Aguirre.

I understand that they may carry out security checks, but I would greatly appreciate it if Betcris could give me an answer and a solution as soon as possible, as I have been waiting for several days without receiving a clear explanation.

If you ultimately decide not to pay me the prize I won, I request that you please return the $900 I initially deposited. All I want is to get my money back or receive the prize I rightfully won.

Once again, thank you so much to Casino Guru for their support and for helping me with this issue. I'll be waiting for any updates. 🙏❤️

Hello Yina, you are welcome.

The only thing I would like to narrow a bit is that here we talk about what has been happening, while in the complaint thread that's where the mediator investigates the case and miracles happen. 😁

Basically we are about to distinguish whether the money won should be paid by the casino. But let's not get right to the end now. The mediator will guide you through his or her opinion on the situation; no worries.

Hi Radka, thank you very much for the clarification. I understand that the mediator will investigate the case.

I just want to state for the record that on that day I made three deposits of $300 each, for a total of $900, from my bank account. I have the receipts for each deposit.

I hope Betcris pays the prize I won. But if they decide not to pay, I request that they at least return the $900 I deposited. Thank you very much for your help. I've attached photos of my deposits to my Betcris account, my balance, and how they blocked me.

Hey, no worries, I get it. The thing is that the record is actually the complaint, so even though it is really cool to have a far better perspective here on the forum as well, it's, let's say, crucial to share all of those screenshots and details, preferably in the complaint thread.

You are, of course, welcome, and I will be available if you need to talk while the mediators handle the complaint elsewhere, okay? 🙂