BetCollect Casino - general discussion

If you want to discuss anything related to BetCollect Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

betcollect.com , really strange behavior. Casino rejects withdrawal, removes balances from player account. Withholds funds collected with deposit without bonus.

Guru rates the terms and conditions of the betcollect.com casino as "fair". I think it is not fair when the terms and conditions are such that if you play with a bonus, for example, with a bet of 4e and drop the bet to 1e....or vice versa. (max bet with a bonus of 5e). The casino rejects and withholds the winnings. Does GURU think this term and condition is fair?

Could you tell us if the casino explained the reason for doing so, though?

There should be an email sent to you with some explanation, I believe.

They didn't say anything other than violation of bonus terms, bonus manipulation. Bet change >75%. I mainly played with small bets... according to the Terms of Use, if you withdraw a bet from 50 cents to 1e, it is a "bonus manipulation violation of terms of use". They withheld the winnings. They also withheld the winnings that were collected with a deposit that had no campaign/bonus. 2 deposits made returned my game account balance.....otherwise they took everything...😅. Well, I made a withdrawal from my deposits, kyc approved....now I should send my bank account transactions for 6 months....to get the 2 deposits returned/made.....

Perhaps you should wait for our complaint team to investigate the whole matter in your complaint first and only then decide what to do.

What do you say?

It seems again that betcollect is not responding to the guru's question and is not answering. The Casinoguru rating is too high and the "fair terms and conditions" are not true. You play with a 1e bet....you withdraw 2e = "Bonus manipulation"....The casino states "our obligation is to withhold winnings". In addition, they withhold winnings from deposits made without a bonus...."fair terms and conditions"?

I really hope that our complaint team will be able to get in touch with this casino because it won't have a good impact for them not to reply to your complaint, of course.

I believe that they still need to learn a lot as a fresh casino in order to become better.

Many similar cases.....no reaction to complaints. They are wasting their time...closing the site...continuing under a new name. Guru's rating of betcollect casino too high..."fair terms of use"?.Customer service not available....reaction to deposit problems 10+

Hello, I'm sure you know the cases need to be closed as unresolved first, which is always the thing. To be honest, there has been just one complaint closed as solved, so yours is now the only open case.

I know how it sounds and I also know you are familiar with the complaints results affecting the ratings.

Additionally, if you prefer fresh casinos, keep in mind that they are always riskier:

"BetCollect Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.6. Explore this casino’s Safety Index"

Hence, there is still the forum for sharing experiences all the time. I hope the casino will respond; if not, there will be consequences, of course.

Betcollect is a FRAUD! Stay away. Casino guru review of this casino is completely misleading.

Dear Koppari, please put some effort into your posts. I understand that it is frustrating when a complaint remains unresolved, but we have recently explained to you how this impacts the review process—it also affects the Safety Index. You know it. Not tomention that you risk fresh casinos...

"BetCollect Casino has a Safety Index of 6.6. But since it is one of the newest online casinos, we may lack sufficient data to fully assess its safety. Which is why we have categorized it as a Fresh online casino for now. "

So, considering your previous post about the unpublished casino, I suggest you start reading and thinking twice before posting.

It is really difficult to respond to you like this, and we've all been through it for many years. This thread is another perfect example. Just as Jaro said earlier to you, "There are certain processes that we simply have, and since you know about them, there is nothing more to say."

Good morning, I'm having trouble with this gaming platform. I requested a withdrawal and they're having trouble with the validity of my gaming account. Let me explain:

I provided all the necessary documents to validate my account. They're asking for the name on the debit card, which doesn't exist because it's linked to my checking account. How can I resolve this? I sent a bank statement, but they keep asking for a statement from the ATM card, which doesn't have my name on it.

Good morning to you!

I understand how frustrating this must feel.

Some, not just Italian, debit cards simply don’t have the holder’s name printed on them, even though they’re fully linked to a verified bank account in your name. Unfortunately, many casino support teams are unaware of this and tend to insist on "seeing" the name on the card.

If that’s your situation, there isn’t much else you can do apart from explain it clearly to them. You can point out that your card is connected to your checking account (which is already verified under your name) and attach a bank statement or online banking screenshot showing that link.

If they still don’t accept it, you might need to request an official declaration from your bank confirming that the card is yours. That’s usually called "dichiarazione di titolarità della carta" in Italian. I looked that up.

It’s an unfortunate gap in how some casinos handle verification, but as far as I can tell, you’re doing everything right.

I would also like to stay in touch to find out how the verification proceeds.

If the casino fails to resolve this situation, however, I suggest you complain. I'll help you with that.

I have an issue with this casino. I did a deposit, I played and then i wanted to make a withdraw. I uploaded my files but there's been a week and they still checking them and I dont have any news. They say wait but i think its too much time.

Betcollect is not a serious website. I won 50 + 23+11 €. Nothing appears in the betting history, which is what they ask for straight away. I have screenshots of the two second winnings with the time and everything. They're scammers

And I wasted hours talking to the chat team, who asked the same question again and again. It was forwarded to the right people (they say) and so far nothing.

Have they informed you if there is anything else needed from you at least?

When exactly did you request your withdrawal, please?

When did this happen, please?

If you see that the casino is not really helping, perhaps our complaint team could try to help.

Please let us know about any updates.

Hard to recommend casino. Every deposit has a 5x rollover requirement and it took 3 weeks for withdrawal.