Hello, please try again.
I don't understand anything from what you wrote.
Are you waiting for your money here?
Could you describe the situation in more detail?
So can you at least tell me how long it takes? Did you play with any bonuses? Did you have to verify yourself? Did they block your account or something?
I need more information.
Well, how long has it been since they didn't pay you your winnings? Could you please answer my question? We're just prolonging this unnecessarily.
So why you didn't answer complaint when you had one opened and our team tried to help you?
Hello, did you say you have been waiting for weeks? Oh, that must feel frustrating. Glad to see you submitted the complaint request already, because this is a way to find out whether something can be done about it.
Do you perhaps have any updates from the casino regarding this?
Decent casino should, in my opinion, explain the event to any player.
No, there's no clarification. They say in the live stream that they'll soon send updates via email, but that hasn't happened for weeks.
Nein kein Klärung sie sagen im Live hat das sie bald Updates via Email senden aber das passiert schon seit Woxhen Wochen nicht
Oh, was the casino featured in the live stream as well? Or are you perhaps referring to the YouTuber, please?
I'm just trying to figure out if the casino is trying to assist you in resolving the issue. In my opinion, someone should try to assist you.
No, they're not helping with live chat or email; I'm still waiting for the payout.
Nein hilf nicht beim Live chat und auch nicht per Email warte noch immer auf die Auszahlung
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